Front Office Receptionist - Behavioral Health

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.

But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

The benefits of working for KCH include

• Education Assistance and Guided Career Pathways
• In-house medical, dental, or behavioral health services
• Year round, affordable on-site childcare at KCH Kid’s Club

A Kaniksu Community Health Front Office Receptionist - Behavioral Health is not just responsible for providing excellent customer service. They are committed to providing an excellent patient experience while performing essential clinical or administrative work in a fast-paced, productive environment. YOU ARE an essential team member charged with assisting patients in managing their care at Kaniksu Community Health.

A typical day of a Front Office Receptionist - Behavioral Health might include;

• Maintain established policies and procedures, objectives, quality assurance, and safety standards within the department.
• Provide appointment scheduling for Providers, ensuring accurate appointment time is allotted, per published protocols.
• Complete patient check-in: ensure all required demographic information is accurate in the NextGen Electronic Health Record. Collect patient insurance and payment information.
• Complete reminder calls for following day appointments and review NextGen for any alerts.
• Complete patient check-out duties: verify alerts, payments, and information are accurate before patient leaves. Schedule follow-up appointments as necessary with the primary care provider.
• Responsible for keeping waiting room and work areas neat and orderly. Assure restrooms remain free of debris and remain clean.

Experience Needed to Land this Gig

• High school diploma or GED; or equivalent combination of education and experience.
• Documented experience in Medical office administration and functions is preferred
• Excellent oral and written communication skills
• Ability to maintain corporate confidentiality and HIPAA compliance
• Keyboarding at 35+ WPM preferred
• Fluency in word processing
• Ability to work in the absence of direct supervision
• Excellent time management & critical thinking skills
• Tact and graciousness in dealing with the public. Continuous professionalism with patients and co-workers

Work Schedule

Full Time

No. of Hours/week - 40