Patient Access Team Lead - Day shift - Columbia, MD

Johns Hopkins Howard County Medical Center (HCMC) combines the convenience of a full range of hospital and wellness services, more than 1000 affiliated doctors in nearly 100 clinical specialties, award winning clinical excellence and membership in Johns Hopkins Medicine, one of the country’s premier academic medical systems.

Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

What awaits you

• Schedule: 7:00am-3:30pm, 5 days per week. This includes working 2 weekends per month.
• Free parking onsite!
• Starbucks onsite!
• Room for growth!
• Outstanding team in a diverse work environment!
• Medical, Dental, and Vision Insurance.
• 403B Savings Plan w/employer contribution.
• Generous Paid Time off & Paid holidays!
• Employee and Dependent Tuition assistance benefits!
• Health and wellness programs and MORE!

What you'll do

• As the Team Lead, you help ensure certain leadership duties are able to be accomplished, while freeing up the Supervisor and Manager to handle higher level tasks. You serve as an immediate resource for staff to contact for assistance as you will be rounding in all work areas, and stepping in to cover those areas as needed.
• Supervise and support Patient Access Representatives during the 7am-3:30pm shift.
• Be responsible for providing guidance and assistance to Admitting Staff on the day and weekend shifts.
• Perform daily rounding of staff to make certain they have what they need, answer any questions etc.
• Participate in daily huddles, rounding, and communication with hospital leadership.
• Assist Manager in creating agendas and participate in the monthly staff meetings.
• Ensure daily reports used for auditing and tracking purposes are being worked.
• Demonstrate professional leadership qualities and lead by example by presenting a positive image and helpful attitude to patients, physicians, staff, and other guests.
• Act as a mentor in providing guidance and development of Admission Counselors.
• Assist the Admitting Trainer/Auditor in the training of new staff members, when applicable, and ensure that existing staff are kept up-to-date.

What you'll bring

• High school diploma or GED
• 5+ years of equivalent health care experience performing Admitting and Registration functions
• Prior leadership or supervisory experience strongly preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced, high-volume Emergency Department environment.
• Knowledge of registration workflows, insurance verification, and hospital systems preferred.
• Experience with Epic, strongly preferred

About us

Salary Range : Minimum 20.22/hour - Maximum 33.38/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.