DME Administrative Assistant

We are seeking a motivated, organized, and tech-savvy Administrative Assistant to support the daily operations of our Durable Medical Equipment (DME) company in Colorado Springs.

This position is ideal for someone who enjoys working in a fast-paced environment, assisting customers, handling administrative responsibilities, and supporting the day-to-day operations of a DME retail store.

The ideal candidate will be a quick learner with strong critical-thinking and problem-solving skills, excellent communication abilities, and the initiative to take ownership of daily responsibilities.

We strongly prefer candidates with previous DME or medical equipment experience. This is also an excellent opportunity for someone interested in growing within the organization, with the potential to advance into an Assistant General Manager or General Manager role as the business expands.

Benefits: ONLY FOR FULL TIME EMPLOYEES

• Competitive salary commensurate with experience.
• Opportunities for professional development and career advancement.
• Positive and supportive work environment
• Contribution to improving healthcare access and quality in the community
• Comprehensive benefits package including:
• Health insurance
• Vision
• Dental
• Vacation Time
• Sick Leave

Responsibilities

Administrative & Clerical Support

• Answer incoming phone calls, respond to customer inquiries, and direct calls appropriately.
• Assist with paperwork, document preparation, filing, scanning, and data entry.
• Maintain accurate customer records and organize administrative documentation.
• Assist with scheduling, correspondence, and general office coordination.
• Support daily administrative operations and ensure tasks are completed accurately and efficiently.

DME Store & Customer Support

• Greet customers and assist with in-store inquiries.
• Help customers with general questions regarding available medical equipment and supplies.
• Assist with the daily organization and operations of the DME store.
• Help maintain an organized, clean, and professional retail environment.
• Assist with inventory tracking, product organization, and supply management.
• Support order processing and coordination as needed.
• Provide professional and friendly customer service to patients, caregivers, and referral sources.

Operations & Team Support

• Assist management with daily operational tasks and special projects.
• Identify issues, think critically, and help find practical solutions.
• Learn company systems, processes, and procedures quickly.
• Take initiative and work independently while supporting the overall team.
• Help identify opportunities to improve office efficiency and customer service.
• Provide additional operational support as the business grows.

Qualifications

• Previous DME (Durable Medical Equipment) experience strongly preferred.
• Previous administrative, clerical, retail, or customer service experience required.
• Strong computer skills and ability to learn new software and technology quickly.
• Comfortable using email, Microsoft Office, data-entry systems, and other business applications.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong critical-thinking, problem-solving, and decision-making skills.
• Self-motivated, dependable, and able to take initiative.
• Professional demeanor with a customer-service-oriented attitude.
• Ability to work independently and as part of a team.

Pay: $20.00-$22.00 per hour, depending on experience.

Schedule: Monday-Friday, 8:30 AM-5:00 PM MST.

Location: Colorado Springs, Colorado.

Medical specialties: DME

Work setting: In-person (This is a fully on-site position. Remote or hybrid work is not available.)

Note - This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor. Job duties may also be adjusted based on organizational and industry needs.