Manager of Scheduling Operations

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree or equivalent work experience in a health care or non-profit setting.
• Previous managerial/supervisory experience preferred.
• Experience coordinating and facilitating agile and efficient scheduling services.
• Maintains a valid Michigan driver’s license and has the availability of a reliable, licensed, and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan.
• Remains up to date on all routine immunizations required by LARA and agency policy.

SUMMARY OF JOB RESPONSIBILITIES

Responsible for the management of the scheduled business operations including complete oversight of scheduling program including EMR workflows, data analysis, continuous improvement, and supervision of the schedulers for all services and programs.

RESPONSIBILITIES AND DUTIES

Primary Duties

• Responsible for oversight of scheduling staff to assure overall efficiencies including processes for the schedulers and each discipline, efficient distribution of patient visits in respect of agency staff caseloads.
• Ensures continuous improvement and innovation to establish new and improved ways of delivering scheduling services for the agency through collaboration with the stakeholders.
• Responsible for EMR workflow related to scheduling associated activities.
• Assists Director of Clinical Services with identifying, gathering, and interpreting data and other operational and quality indicators for decision-making purposes.
• Provides strong, visible leadership, and direction through compelling communication of the agency vision, values, key strategic initiatives, and job expectations.
• Creates an environment of engagement and accountability by constructively and appropriately challenging staff to deliver agreed upon outcomes/results and modeling desired values and behaviors.
• Provides information, statistics, reports, and records for purposes of evaluation and reporting on departmental activities.
• Understands and complies with Medicare Hospice Conditions of Participation.
• Understands and administers agency policies and procedures.
• Responsible for payroll review and approval for supervised staff

Leadership & Supervisory Duties

• Supports staff in skill development and leverages strengths of staff when planning work assignments.
• Responsible for creating a positive and engaging work environment that empowers staff to produce timely and quality outcomes to contribute to strategic goals.
• Works to understand, interpret, adhere to, and apply Agency policies and procedures accurately and constructively.
• Hires new staff in accordance with established procedures. Orients or delegates orientation of new employees and ensures that employees have adequate on-going training and development.
• Establishes and communicates job responsibilities, performance standards, priorities, and expectations to staff.
• Routinely observes and documents both good and poor job performance and conducts timely performance evaluations according to set standards.
• Informs and works in consultation with Human Resources on employee performance issues.

Organizational Duties

• Actively participates in agency-wide performance improvement activities.
• Adheres to company standards of personal and professional conduct.
• Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision.
• Ensures all necessary information is shared with appropriate personnel.
• Adheres to Company’s Workplace Safety Program.
• Understands and complies with Hospice Medicare and Medicaid conditions of participation.
• Complies with applicable local, federal, and state regulations, compliance guidelines, privacy protections and protected health information.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Responsible for the management of the scheduled business operations for Centrica Care Navigators including complete oversight of scheduling program including EMR workflows, data analysis, continuous improvement, and supervision of the schedulers for all services and programs.

• Adheres to Centrica Care Navigator’s standards of personal and professional conduct.
• Adheres to Centrica Care Navigator’s Workplace Safety Program.

TYPES OF EQUIPMENT & SOFTWARE USED

Computer, EMR with various modules, Outlook, Microsoft Teams, Mobile Devices.

SPECIALIZED SKILLS

• Excellent oral and written communication skills.
• Excellent collaborator with internal and external organizational sensitivity.
• Knowledge of computers, spreadsheet applications and demonstrated ability to seamlessly transition between several systems and programs.

WORKING CONDITIONS

• General office, multi-office suites, and levels.
• Frequent telephone activity.
• Frequent use of technology.
• Occasional weekend hours are required as well as travel between sites and throughout Centrica Care Navigators service area.

PHYSICAL REQUIREMENTS

A typical eight (8) hour workday includes intermittent sitting, standing, walking, bending, reaching, twisting, and repetitive hand motions associated with writing and computer keyboard typing.

CONTINUING EDUCATION REQUIREMENTS

Centrica Care Navigators staff are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, staff are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All staff must attend mandatory educational programs.