Patient Navigator - Surgery

POSITION PURPOSE

The Patient Navigator (PN) is a professional RN or LPN with surgery clinical knowledge who offers individualized assistance across the care continuum to patients, families, and caregivers to expedite and coordinate care, and address health system barriers. The PN assumes responsibility for the coordination of patient care through interdisciplinary and multidisciplinary collaboration to achieve optimal patient outcomes. The PN has a particular focus on improving transitions in care and adherence to care. Additionally, the PN functions as a clinical advocate and educator for patients. The PN identifies and alleviates stressors during transitions and barriers to surgery with the aim of delivering a seamless model of care that benefits patients, family members, providers, and the healthcare team.

MINIMUM MANDATORY qualifications

Experience

• Minimum 3 years of clinical nursing experience.

Education

• Associate (ADN), bachelor (BSN) or master's (MSN) degree in nursing from an accredited college or university or completion of an accredited school of licensed practical nursing (LPN).

Mandatory Knowledge, Skills, Abilities and Other Qualifications

• Current and valid nursing license in the State of New Mexico, or compact state; maintained current throughout employment.
• Possess a strong professional, personable, and motivational personality that builds strong relationships with patients.
• Strong knowledge and interest in current techniques, advancements, and trends in the field of ambulatory care.
• Knowledge of computer applications including Microsoft Word and Outlook and familiarity with electronic health record systems.
• Ability to establish and maintain effective working relationships with practice leadership, physicians, advanced practitioners, colleagues, and other HCMC and TPS team members.
• Excellent communication skills, including the ability to effectively interact with all members of the care team, and with patients and family members.
• Basic Life Support (BLS) certification is required and maintained throughout employment.

Preferred qualifications

• Experience in a specific service line (orthopedics, general surgery, urology, etc.)
• Surgical scheduling or surgical coordinator experience
• Ambulatory care experience
• Case management or patient navigator experience