Practice Manager 2 - Richfield Community Clinic

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS

Department: Richfield Clinic

FTE: 1.0 (80 hours per pay period)

Workdays: Monday - Friday

Shift: Days

Shift Length: 8 hours

Location: In-Person

Other: RN licensure preferred

Bilingual: Spanish/English preferred

Purpose of this position: The Practice Manager 2 Community Clinic is responsible for administrative support for the clinical and clerical services of their respective practice(s). This position partners with the Medical Director (s) and with administrators and other managers as appropriate. Responsibilities include overall leadership and accountability for efficient and effective patient flow within the practice, the satisfaction of all customers (patients, physicians, employees), budgeting, and long-term planning.

RESPONSIBILITIES

• Actively manages team members and daily clinic operations by directly observing team members and clinic processes, using those observations to train team members, drive accountability, and recognize opportunities for improvement
• As the major interface between team members and management in the clinic, proactively identifies barriers to achievement and partners with all parties to develop improvement plans
• Works towards achieving superior levels of patient satisfaction and quality ratings
• Utilizes independent judgement to develop and operate clinic site(s), in accordance with best practices
• Interprets and enforces departmental and hospital policies and procedures, as well as all applicable regulatory standards
• Develops and oversees the implementation of annual plans and budget with Administrative and Medical Director (manages expenses and volume) as they relate to clinical services
• Works with Providers to improve access and service quality through the promotion of clinic efficiency and effectiveness
• Provides support for Providers in resolving problems, planning new services, and addressing issues so that they can effectively practice medicine
• Builds and maintains active community relationships
• Other functions as assigned

QUALIFICATIONS

Minimum Education / Work Experience

• Bachelor’s Degree in business or health-related profession
• Three or more years of progressive experience managing a physician office practice or ambulatory care setting

OR

• Completion of a post master’s healthcare administrative fellowship

OR

• An approved equivalent combination of training and experience (combination of education and relevant experience to total at least seven years)

Knowledge / Skills / Abilities

• Knowledge of relevant corporate compliance laws, healthcare regulations, and organizational policies.
• Ability to drive results and implement plans
• Working knowledge of continuous quality improvement principles
• Facilitation/coaching skills, both with individuals and with teams
• Financial management skills including the ability to develop and maintain budgets
• Outstanding customer service skills
• Ability to serve as a Patient Centered Care role model
• Excellent verbal and written communication skills
• Ability to analyze, distill, and display data and draw conclusions
• Ability to plan, organize, schedule, and prioritize work
• Ability to build and maintain effective working relationships across the organization
• Strong organizational skills
• Effective leadership skills including team building and coaching
• Effective time management skills
• Analytical and planning skills
• Ability to be proactive and results oriented
• Ability to work independently
• Ability to be visible to physicians and team members
• Ability to attend to personal and professional learning needs
• Strong computer skills to process own work and understand the work of team members

Preferred Qualifications

• RN Licensure
• Master’s in a healthcare related field or business
• Three to five years of experience managing clinics with highly diverse patient populations

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.