Surgery Counselor

Park Nicollet welcomes applications for a Surgery Counselor! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

The Surgery Counselor is primarily responsible for ensuring the patient understands the surgical process, concisely explaining all the necessary appointments and tests required prior to and after cataract surgery. The Surgery Counselor schedules all phone-in requests for cataract consultations, mails out informational brochures to patients, and coordinates information provided for business services functions including CPT-10 and ICD-10 coding.

The Surgery Counselor greets the patient when they arrive for a cataract consult and explain the needed appointments. After the consultation, the Surgery Coordinator meets with the patient to schedule surgery and coinciding appointments, including additional advanced diagnostic testing appointments. The Surgery Counselor will also explain both standard and elective options along with possible out-of-pocket expenses, including insurance copays. After the surgeon has chosen the best lens and surgical technique, the Surgery Counselor will discuss the recommended choice(s) and finalize the patient’s decision for the IOL lens upgrade, obtain any final signatures on forms, and collect any out-of-pocket expenses.

Work Schedule

• Monday-Friday, 8:00 a.m.-4:30 p.m.

Required Qualifications

• Two years of related experience in an ophthalmic and/or healthcare environment.
• Medical terminology and CPT-10 coding knowledge.
• Ability to build a rapport with patients and explain various appointments and scenarios efficiently, with the ability to put anxious patients at ease.
• Detail oriented with strong computer and organizational skills, the ability to navigate between three computer programs, and to operate a printer, telephone, photocopier, and fax machine.

Additional Information:

This is a non-union 1.0 FTE (80 hours per pay period) day shift position, working in Saint Louis Park, MN. The full salary range for this position is $21.36-$32.04 per hour, based on experience and internal equity. This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits. Park Nicollet offers a competitive benefits package that includes medical and dental insurance (which begin on the first day of the month following start), 401(k) with match, time away from work, disability insurance, fertility benefits, tuition reimbursement, an employee assistance program, onsite clinic, and much more! Park Nicollet is also a qualified nonprofit employer under the federal Public Service Loan Forgiveness program .

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.