Patient Access Representative

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

Patient Access Representative is responsible for the intake and patient registration process. Conducts accurate patient interviews, schedules appointment, enters correct patient demographics, verifies third party payers’ information, accurately posts charges when applicable, calculates the amounts due from the patient FPL’s at POS, and balances and deposits daily collections. Performing these duties accurately and efficiently is critical to optimizing the hospital revenue. Performs multi-task clinic duties to ensure efficiency in daily operations. Performs all duties in accordance with all regulatory guidelines and the Grady Health System's vision, mission, philosophy, policies and procedures, while focusing on Excellence Customer Service.

Job Description

Patient Access Representative is responsible for the intake and patient registration process. Conducts accurate patient interviews, schedules appointments, enters correct patient demographics, verifies third party payers’ information, accurately posts charges when applicable, calculates the amounts due from the patient FPL’s at POS, and balances and deposits daily collections. Performing these duties accurately and efficiently is critical to optimizing the hospital revenue. Performs multi-task clinic duties to ensure efficiency in daily operations. Performs all duties in accordance with all regulatory guidelines and the Grady Health System's vision, mission, philosophy, policies and procedures, while focusing on Excellence Customer Service.

RESPONSIBILITIES

• Accurately identifies patients during the check-in/arrival process, promoting patient safety and preventing duplicate patient record creation in the hospital's information systems.
• Calculates the amounts due from the patient and performs point-of-service payment collections.
• Ensures each patient has presented identification of Certificate of Identification and signs an Authorization of Treatment.
• Enters patient demographic information into the hospital's information system in line with department accuracy standards.
• Appropriately identifies, adds and verifies insurance information on patient accounts.
• Explains and obtains signatures for consents, other required documents and adheres to regulatory requirements and department-specific procedures.
• Accurately schedules patient appointments.
• Verifies patient financial responsibility including deductibles, co-insurance, and co-payments by reviewing the patient FPL's (Federal Poverty Level) status for self pay via insurance cards, and on-line software.
• Accurately performs the Filing Order functions in accordance with the birthday/gender rule and other third party payer requirements and any applicable comments within the Epic System.
• Conducts accurate patient Interviews.
• Verifies third party payer information and obtains authorizations/pre-certifications.
• Performs other duties as assigned.

Must be able to accurately types 30 - 35 WPM and possess knowledge of basic computer software, e.g., Word and Excel.

QUALIFICATIONS

1+ years in Customer Service

EDUCATION

High School/ GED

Core Competencies

These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

• Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
• Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work, we make an impact.

Equal Opportunity Employer Statement:

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.