Critical Time Intervention Case Manager

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SCHEDULE

Monday 10:00AM – 6:00PM

Tuesday 9:00AM – 5:00PM

Wednesday 10:00AM – 6:00PM

Thursday 9:00AM – 5:00PM

Friday 9:00AM – 5:00PM

Some evening and weekend hours may be required.

SUMMARY

Family Service League is seeking a full-time Case Manager for our 2026 Program of the Year recipient, Critical Time Intervention (CTI) program in Mastic, NY. The Case Manager will work as part of an interdisciplinary team to provide Care Management services to and adults who have behavioral health needs and who have not been successfully engaged in services during or after critical times in transition. CTI promotes community integration, self-advocacy, and access to ongoing support by helping individuals develop and utilize strong ties to their professional and non-professional support systems during and after transition periods. This is a community-based position with frequent field work, beginning with client engagement in hospital settings and providing support for approximately 9 months following discharge.

We offer a generous benefits package including the following

• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!

RESPONSIBILITIES

• The Case Manager will assess needs and coordinate services for adults within the full range of DSM diagnoses.
• Collaborate on referrals, resources, and interventions within a multidisciplinary team that includes Master's level clinicians, Case Managers, Peer Specialists, and nurses.
• Develop a person-centered care plan, share knowledge of community resources, engage individuals in skill building, offer crisis management, collaborate with other providers, assist individuals in navigating complex systems, and work with informal support.
• The Case Manager will facilitate linkages and coordinate care planning with other providers of services/resources to ensure goal directed collaborative care, including care transitions.
• Coordinate with collateral contacts, including family and other providers.
• Assess for Social Determinants of Health and facilitate linkages to community providers and supports.
• Establish and maintain positive working relationships with others, both internally and externally.
• Complete all clinical documentation in accordance with NYS Office of Mental Health in an electronic medical record.
• Assess situations to determine importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• The Case Manager will set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information, and activities.
• Provide support to clients in the community with in-person, field-based interaction, as well as in-office settings.
• Provide services to clients beginning in hospital settings and spanning approximately 9 months following discharge.
• Coordinate and connect to community resources.
• Attend routine supervision/team meetings.
• Complete training and maintain proficiency with de-escalation skills.
• All other duties as assigned.

QUALIFICATIONS

Bachelor's degree in Social Work or related field required.

Minimum of one year of experience in a behavioral health setting.

Proficient computer skills, including Microsoft Office and Electronic Health Records required.

Excellent interpersonal and verbal and written communication skills required.

Ability to problem solve, make clear decisions and work independently, as well as part of a team required.

Must be responsive to deadlines.

Bilingual in Spanish strongly preferred.

Valid and clean NYS Driver’s License and the ability to operate a vehicle in a safe manner under all driving conditions Some evening and weekend hours may be required.

PHYSICAL REQUIREMENTS

General computer and keyboarding skills.

Ability to sit and stand for long periods of time.