Front Desk/Patient Services Coordinator

Front Desk / Patient Services Coordinator

Location: Burbank, CA

Schedule: Monday-Friday | 7:00 AM-3:30 PM

Join our compassionate fertility team in this Front Desk/Patient Services Coordinator opportunity and play an essential role in creating an exceptional patient experience. As the first point of contact for patients, you will help guide them through every step of their visit while supporting a collaborative team dedicated to helping individuals and families grow. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys building meaningful patient relationships, and takes pride in delivering outstanding customer service and administrative support. If you are passionate about patient care and looking to gain valuable experience in a specialized healthcare setting, we encourage you to apply.

The Front Desk/ Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient’s visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.

Essential Functions and Accountabilities

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Assesses schedule conflicts and problems with recommendations for solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports office by ordering supplies and maintaining the front desk and waiting room areas.

Academic Training

• High School Diploma or equivalent (GED) - required
• Associate’s degree – a plus

Position Requirements/Experience

• 1+ years practical experience working in a similar position
• Experience in a patient-facing role - preferred
• Experience working in medical/healthcare industry
• 2+ years practical experience working in a customer service setting

Technical Skills

• Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR’s) preferred.

IVIRMA soon to be Everleap offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

IVRMA Soon to be Everleap Fertility:

Built on the legacy of RMA, Boston IVF, Conceptions, and six other leading North American fertility practices, Everleap Fertility brings together more than 200 physicians and embryologists across 60+ locations in the U.S., including 25 IVF laboratories focused on the next leap forward in reproductive medicine. Together, we have helped hundreds of thousands of patients build families for more than 40 years. As part of IVI Institute, Everleap Fertility contributes to a global community working together to advance the field and bring progress in reproductive medicine into patient care.

EEO

IVIRMA soon to be Everleap Fertility is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Everleap Fertility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Everleap Fertility are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Everleap Fertility will not tolerate discrimination or harassment based on any of these characteristics. Everleap Fertility encourages applicants of all ages.

Monday-Friday | 7:00 AM-3:30 PM