Medical Receptionist - Behavioral Health

Company: Getwell Healthsystems

Location: Jeffersonville, Indiana

Job Type: Full-Time, W-2 Employment

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Work Arrangement: On-site

Pay: $16-$18 an hour (Non Exempt)

About Getwell Healthsystems

Getwell Healthsystems is committed to providing accessible, patient-centered healthcare services. We are seeking a professional, organized, and compassionate Medical Receptionist to support our Behavioral Health team and help ensure a positive experience for patients, families, and healthcare providers.

Job Summary

The Medical Receptionist will serve as the first point of contact for patients visiting our Behavioral Health facility. This role is responsible for front-desk operations, appointment scheduling, patient registration, insurance verification, phone communications, and administrative support.

The ideal candidate will have strong communication and organizational skills, maintain patient confidentiality, and demonstrate empathy and professionalism when interacting with individuals seeking behavioral health services.

Key Responsibilities

• Welcome patients and visitors in a professional, courteous, and compassionate manner.
• Manage front-desk operations, including patient check-in and check-out.
• Schedule, confirm, and coordinate patient appointments and follow-up visits.
• Answer incoming phone calls, respond to routine inquiries, and direct calls to the appropriate department or staff member.
• Register new patients and update demographic, insurance, and contact information in the electronic health record (EHR) system.
• Verify insurance eligibility and benefits and assist with collecting required patient information.
• Maintain accurate patient records and ensure documentation is complete and up to date.
• Obtain and organize patient intake forms, consent forms, and other required paperwork.
• Coordinate with behavioral health providers, clinical staff, and administrative teams to support efficient patient flow.
• Maintain confidentiality of patient information in accordance with HIPAA requirements and company policies.
• Handle incoming and outgoing correspondence, scanning, filing, and other administrative duties.
• Monitor appointment schedules and communicate cancellations, rescheduling needs, and patient delays.
• Maintain a clean, organized, and welcoming reception area.
• Follow office procedures, safety protocols, and applicable healthcare documentation requirements.

Qualifications

• High school diploma or GED required.
• Previous experience in medical reception, healthcare administration, or a medical office preferred.
• Experience in behavioral health, mental health, psychiatry, or substance use treatment settings is a plus.
• Familiarity with electronic health records (EHR/EMR) and medical scheduling systems preferred.
• Basic understanding of health insurance verification and patient registration processes.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office, email, and general computer applications.
• Excellent organizational skills and attention to detail.
• Ability to handle confidential information responsibly and professionally.
• Ability to communicate with patients from diverse backgrounds with patience, empathy, and respect.
• Ability to multitask and work effectively in a fast-paced healthcare environment.

Preferred Skills

• Customer service and front-desk management
• Appointment scheduling and patient coordination
• Insurance eligibility verification
• HIPAA compliance and patient confidentiality
• EHR/EMR documentation
• Professional telephone etiquette
• Time management and problem-solving

Work Schedule and Employment Details

• Full-time, W-2 employment
• Monday through Friday, 8:00 AM to 5:00 PM
• On-site position in Jeffersonville, Indiana
• Ocassional weekends required
• Compensation based on experience and qualifications