Insurance & Billing Specialist

Concord Counseling Services is seeking an experienced Insurance & Billing Specialist to support our billing and revenue cycle operations to work in our Westerville office. This position is responsible for processing insurance claims, posting payments, maintaining accurate insurance information, assisting with credentialing activities, and supporting client billing inquiries. The ideal candidate will have healthcare billing experience, strong attention to detail, and knowledge of third-party payer requirements, preferably within a behavioral health or community mental health setting.

The Insurance & Billing Specialist works closely with insurance carriers, clients, and internal staff to help ensure accurate billing processes and timely reimbursement of services.

Your Job Opportunity

• Prepare, submit, and follow up on insurance claims to commercial, government, and other third-party payers.
• Review claims and assist with the correction and resubmission of denied or rejected claims.
• Post payments, adjustments, and contractual write-offs accurately and timely.
• Reconcile client accounts and assist with resolution of billing discrepancies.
• Establish and maintain payer information within the electronic medical record (EMR) system.
• Ensure accurate setup and maintenance of client insurance information.
• Generate client billing statements and respond to client billing inquiries.
• Assist clients with questions regarding insurance coverage, account balances, and payment arrangements.
• Coordinate credentialing activities for clinical staff and assist with payer enrollment and revalidation processes.
• Maintain accurate billing, credentialing, and reimbursement records.
• Maintain compliance with HIPAA, organizational policies, and applicable federal, state, and local regulations.

Requirements

Qualifications for Success

• High school diploma or equivalent with associates degree in business or accounting preferred.
• Three to five years of experience in healthcare billing, insurance claims processing, medical accounts receivable, or revenue cycle management.
• Experience working with electronic medical record (EMR) systems and healthcare billing software.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Knowledge of Medicare, Medicaid, commercial insurance, and third-party payer requirements.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.

Why Join Concord?

At Concord, you'll be part of a team dedicated to improving the mental health and well-being of our community. We value inclusion, teamwork, commitment, and integrity and are committed to creating a supportive environment where employees can grow and make a meaningful contribution.

• Competitive pay
• Generous paid time off including 4 self-care days per year
• Compressive benefits package
• Flexible work schedule (in the office position)

Concord Counseling Services is an Equal Opportunity Employer