Assistant Director-Lab Support Services

Located at Miami Valley Hospital (Dayton, Ohio)

Full-Time Salaried/Exempt Position

Position Summary

In concert with CompuNet’s mission vision and values, the Assistant Lab Support Director is responsible for assisting the Operations Director in the laboratory strategic planning, achievement of established metrics and objectives, meeting customer expectations and assuring the timely and economical provisions of quality laboratory services.

This position is responsible for the overall leadership, management and operational excellence of the non-technical areas with primary responsibility for specimen collections and specimen processing

Responsibilities

Leadership

Facilitate communication with internal and external customers; support and promote all customer satisfaction initiatives. Evaluate and enhance customer satisfaction.

Provide leadership and direction to Lab Support Services operations, which primarily includes Phlebotomy and Processing, in alignment with CompuNet’s mission, vision and values to meet business objectives and customer expectations.

Collaborate with the CompuNet hospital leadership team to ensure high standards and system-wide consistency in standards and procedures.

Provide leadership, coaching and direction to the Phlebotomy and Processing leadership team to ensure effective front-line leadership and effective daily management.

Ensure that high levels of employee engagement are achieved and maintained. Manage the Engagement Survey to ensure issues are addressed and resolved.

Ensure consistency between reporting Lab Leadership in holding staff accountable for policies and metrics.

Provide clear, consistent communication to team through regularly scheduled meetings, memos, bulletin boards and personal communication.

Collaborate with MVH Phlebotomy and Processing leadership as well as the Assistant Director-Lab Technical Services at MVH to ensure that patient care is consistent across shifts; ensure smooth shift transitions and shift-to-shift communication.

Assist in the general management of the organization through participation with sales staff, project work, collaboration with other functional units, etc.

Contribute to the overall effectiveness of the organization by communicating department goals and promoting activities to achieve current organization metrics.

Participate as part of the CompuNet Management Team, attending appropriate meetings and participating in various committees and teams as needed.

Participate as part of the Miami Valley Hospital Management Team, attending appropriate meetings and participating in various committees and teams as needed.

Contribute to the overall effectiveness of CompuNet Clinical Laboratories by performing other duties as needed or assigned.

Effective Staffing

Develop a departmental staffing plan and process to ensure that schedules and work assignments fulfill requirements for optimal service delivery.

Select new employees, provide initial training and ongoing development through coaching, continuing education, competency assessment and the performance appraisal process.

Set goals and objectives, determine appropriate corrective action and document employee performance throughout the year.

Oversee the training and professional development of the Phlebotomy and Processing teams, ensuring their competency of assigned duties. Ensure appropriate record maintenance for regulatory purposes.

Ensure lab support leaders review timekeeping system data on a regular basis, submit completed payroll records on time. Provide guidance to Phlebotomy and Processing leadership team on how to manage department scheduling and overtime.

Ongoing Improvement & Compliance

Contribute to the overall effectiveness of the organization by promoting and encouraging process improvement and continuous improvement philosophies.

Coordinate departmental quality assurance activities, report metrics, troubleshoot issues that affect workflow or operations, facilitate improvement activities.

Assist in the development and management of the department budget to meet budget targets. Be able to balance cost control, quality and needs of the organization.

Develop departmental compliance, ergonomic, and safety procedures as needed based on company policies; ensure departmental compliance with all company, regulatory, and safety policies and procedures.

In conjunction with all management, write, revise and implement Lab Support procedures which are consistent at all hospital laboratories and consistent with the CompuNet Quality Program to ensure that the laboratory meets all regulatory (CLIA) requirements.

Ensure readiness for accreditation and inspection visits by regulatory agencies

Maintain technical competence and patient care skills through ongoing applications of skills and continuous self-development

Achieve and maintain a safe work environment

Qualifications

Requires bachelor’s degree, preferably Medical Technology/Clinical Lab Science with ASCP certification or equivalent experience.

Minimum of 5-7 years in Phlebotomy and Processing, with demonstrated success handling increasing responsibilities in a medical laboratory environment.

Large Hospital Phlebotomy and Processing experience a plus.

Demonstrated leadership skills and abilities in the areas of budget management, inspection readiness, policy and procedure creation, laboratory safety, policy enforcement, conflict resolution

High level of stress tolerance and ability to lead in difficult situations.

Excellent communication and people skills. Demonstrated strong interpersonal skills that foster a positive environment.

Strong People Management and Coaching skills.

Demonstrated positive client services and customer satisfaction skills.

Ability to establish work priorities and handle several priorities simultaneously. Be able to keep on task with many interruptions during the day.

Demonstrated sound reasoning ability and independent judgment.

Ability to work within specified deadlines and timetables.

Physical & Safety Demands:

Visual acuity and hand-finger dexterity to work at computer for extended periods.

Perform accurate data entry and data analysis in a potentially noisy environment.

Read/see small print on labels.

Lift and carry, with both hands, weights up to 20 pounds for distances up to 50 yards.

Lift a weight up to 50 pounds from the floor to an approximate height of four feet.

Manual dexterity to be able to manipulate various collection devices

Stand for extended periods of time.

Repeatedly walk short distances.

Work well under pressure or in stressful circumstances.

Will have exposure to biohazard substances and hazardous chemicals.

Be familiar with and adhere to safety, ergonomic and health policies of the Company.

Comply with all PPE requirements when in the laboratory or other biohazard areas.

Complete required safety training and health evaluations in a timely manner.

Anticipate safety hazards, act upon unsafe situations and promote safety awareness.