Medical Assistant BH - Wilson Children's BH

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don’t inquire about immigration status because we simply don’t need to know. If you come to us, we will treat you like any other patient.

As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching

Intrigued? We’d love to hear from you! Please review the job details below and then click “apply.”

We're looking for someone to join our team as a Medical Assistant BH who:

The MA BH serves as the client’s welcoming person for psychiatric (medication) service requests and is the principal staff member responsible for the smooth flow of patients’ medication management process. The Medical Assistant (MA) makes appointments for client’s needs according to written protocols and directs clients to appropriate providers schedules. The MA assures that the time for the day is well scheduled for all mental health providers, necessary paperwork and treatment plans are complete prior to the client’s visits and communicates directly to the psychiatrist or nurse practitioner regarding client’s medication management needs.

Essential Functions

• Schedules and confirms patient appointments and communicates with medical providers, behavioral health providers, and clients.
• Serves as the mediator in ‘warm handoffs’, where a transfer of care between two members of the BH team (e.g. medical provider to behavioral health therapist) occurs in front of the patient. This transparent handoff of care allows all parties to hear what is said and engage the client in communication, giving all the opportunity to clarify or correct information or ask questions about care.
• Welcomes individuals served by telephone or in person with their requests for psychiatric medication service and in their on-going care at the clinic.
• Performs routine patient care functions as prescribed by licensed healthcare providers following established clinical protocols, policies, and procedures within their scope of education, training, and responsibilities.
• Makes appointments for clients according to written protocols and the needs of clients (i.e., ensuring high risk clients are addressed in an urgent manner).
• Facilitates the practice of his or her assigned provider (s) in a non-judgmental manner.
• Provide basic information and assistance to patients under the direction of the licensed personnel.
• Document pertinent patient information, nursing procedures and patient response, following established guidelines and maintaining patient confidentiality.
• Able to perform other duties as assigned and directed. Please see attachment for full job description.

You'll be successful with the following qualifications

• Completion of accredited Medical Assistant Program preferred. Employee may be trained on the job in compliance with State regulations if needed.
• Current State of California Medical Assistant Certification is required for MA II.
• Possess and maintain current Basic Life Support (BLS) card, American Heart Association accredited required.
• Willingness to work well with other health care providers.
• Commitment to the concept of preventative medicine and team approach to health care delivery.
• Willingness to participate aggressively in the expanded role of the medical assistant.
• Ability to learn about patients and their problems.
• Minimum of two years’ experience in a medical setting or one year experience in a behavioral health setting, or other equaling experience.
• Knowledge of community resources and collaborative agencies; skilled in verbal and written communication with individuals and their families challenged by behavioral health issues.
• Able to deliver excellent customer service to diverse and difficult populations with respect and sensitivity.
• Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!