Case Manager (Full-Time)

We are hiring a Case Manager for our Johnston location! A s a Case Manager, you will support individuals with special health care needs and their families by coordinating services, facilitating individualized care planning, and ensuring access to appropriate resources. You will monitor service delivery, provide crisis intervention, resolve concerns, maintain accurate documentation, and advocate for the needs and goals of each individual and their family.

Schedule

• Full-Time Monday-Friday schedule
• Occasional evening or weekend responsibilities

What You’ll Do

• Partnership & Engagement: Maintain regular contact with individuals and families, build positive relationships, provide support, and develop individualized care plans that promote self-direction.
• Collaboration & Advocacy : Coordinate with families, providers, and care teams to monitor services, resolve concerns, and advocate for individual needs.
• Documentation & Compliance: Maintain accurate, timely records and service plans while ensuring compliance with agency and regulatory standards.
• Shared Leadership & Professional Development: Stay informed of resources and policies, participate in team activities and quality improvement, support colleagues, and maintain professional standards.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO)

What You'll Need

• Education
• Bachelor’s degree in the human services field including, but not limited to, social work, sociology, special education, rehabilitation counseling, and psychology, required .
• Licenses & Cert : A license as a registered nurse in Iowa can be substituted for above education and experience requirements
• Must pass post offer background checks including MVR as required for the position.
• Have access to a well-maintained personal vehicle for routine, ongoing travel throughout the community. Must carry the required coverage of personal liability insurance on own vehicle.
• Ability to communicate effectively and professionally with others, both verbally and in writing, and foster effective relationships with co-workers, families, and 3rd parties.
• Ability to apply knowledge of the social work process, individual welfare, and Home and Community Based Services.
• Computer skills; specifically, Microsoft Office and experience using an electronic health record system.
• Must exercise confidentiality regarding the affairs of clients, staff, their families, and Child Serve
• Ability to communicate in English effectively for understanding, in writing and verbally.

Not sure if you hit 100% of the position expectations? Let's talk! Reach out to our Talent Acquisition team by emailing Careers@childserve.org .

Make a Difference Every Day at Child Serve

• Child Serve partners with families to help children with special healthcare needs live a great life.
• Child Serve is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• Child Serve ’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, Child Serve proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

Child Serve is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email careers@childserve.org . Child Serve is an Equal Opportunity Employer.