Patient Representative

Shift: Monday to Friday 7:30 am - 4:30 pm

Location: Medical Center Plaza - Charlotte, NC

POSITION SUMMARY: The Patient Representative provides day-to-day administrative support to our outpatient radiology imaging sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience.

Essential Duties and Responsibilities:

Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s)

Collects payments and or/establish payment plans at the time of service

Answers, investigates and/or directs patient inquiries or complaints to appropriate parties

Schedules patient appointments and procedures

Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues

Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner

Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency

Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file

Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees

Proactively assists other Patient Representatives and clinic staff with questions or tasks

Other duties as assigned

Qualifications

Customer service experience required

1+ years’ medical office experience preferred - Familiarity with outpatient clinical setting and patient registration workflows, familiarity with medical terminology

High school diploma required

Excellent customer service, both internal and external

Excellent communication skills

Ability to work independently and as part of a team

Excellent time management and organizational skills

Ability to thrive in a fast-paced environment

Attention to detail

Computer literate

Primarily sitting; standing and walking as needed

Lift up to 25lbs

Possible exposure to radiation, infectious disease, bloodborne pathogens

Overtime as needed depending on business need

Shifts subject to variation depending on business need