Patient Scheduling and Service Specialist

GENERAL SUMMARY:

Provides experienced front-line support for patient scheduling, registration, reception, and office coordination activities. Independently manages routine and moderately complex scheduling and registration tasks while supporting workflow continuity and service quality. Applies working knowledge of patient access processes to resolve issues and support team operations.

PRINCIPAL JOB FUNCTIONS

• *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• *Independently schedules, confirms, and coordinates patient appointments, including moderately complex scenarios.
• *Registers patients and ensures accurate entry and verification of demographic, insurance, and financial information.
• *Manages high-volume inbound and outbound calls, resolving scheduling, registration, and routine follow-up needs.
• *Reviews orders and documentation for completeness and initiates follow-up within established guidelines.
• *Maintains patient records through accurate scanning, filing, and documentation management.
• *Supports revenue cycle activities by collecting payments, providing estimates, and referring patients to financial counseling as appropriate.
• *Supports workflow continuity by covering multiple locations or functions as assigned.
• *Shares functional knowledge and provides informal guidance to peers as needed.
• *Adheres to regulatory, privacy, and service standards while working independently.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. One (1) year of patient scheduling, patient access, medical office, medical-related patient accounts, or related experience required. Knowledge of medical terminology required.

For internal promotions, must be in good standing with three (3) of the last four (4) registration reviews above acceptable score and passing annual competencies.

Must be 19 years of age to witness legal consents.