Care Manager - CSP

Join Our Team and Make a Difference in Your Community!

Bay State Community Services (BSCS) is seeking a compassionate, organized, and resourceful Case Manager to join our Community Support Program (CSP) team. The Case Manager will work directly with individuals who may be experiencing behavioral health challenges, housing instability, medical needs, and other barriers that impact their ability to live successfully in the community.

This is an excellent opportunity for someone who enjoys community-based work, building relationships, connecting individuals to resources, and helping people achieve greater stability and independence.

What You Will Be Doing to Make a Difference...

• Provide strength-based, person-centered case management.
• Working collaboratively and effectively in a continuous partnership with assigned or engaged participants and their families/caregiver(s), and with their providers to coordinate care management services.
• Serve as the contact point, advocate and informational resource for program participants, care team, family/caregivers, payers, and community resources.
• Work with participants to plan and monitor care; provide referrals when needed.
• Complete comprehensive needs assessment within 2 weeks of initial appointment and update it quarterly.
• Develop individualized service plan with the participants.
• Monitor adherence to service plan, evaluate effectiveness, monitor progress in a timely manner and facilitate changes as needed.
• Update crisis prevention plan or safety plan
• Facilitate access to appropriate medical and specialty providers.
• Educate participants and their family/caregiver(s) about relevant community resources.
• Facilitate and attend meetings between participant, family/caregiver(s), care team, payers, and community resources as needed.

Exceptional Health and Wellness Benefits that begin Day 1 of hire!

• Blue Cross and Blue Shield Health and Dental Insurance
• Eye-Med Vision Benefits
• Employer Paid Life and Long-Term Disability Insurance
• Tax Deferred Retirement Plan 403(b) (employer match after the first year of employment)
• Medical Flexible Spending Account and Dependent Care Account
• Employee Assistance Program
• Paid Benefits First year: 35 Days Paid Time Off -Increased vacation with tenure
• Pet Insurance
• Employee discounts
• Mileage Reimbursement
• Stipends for on-call
• Qualified employer for student loan forgiveness
• Tuition Assistance
• Extensive Training Programs including Certification(s) in Evidence Based Practices
• Supervision for licensure requirements

Requirements

Qualifications

• One year of experience working with mental health/substance use disorders (SUD, COD, SMI, SED) with a bachelor’s degree in a social services field;

or Two years of experience working with mental health/substance use disorders with Associate degree or High School Diploma

• Deep understanding of the systems of care for mental health and substance use disorders
• Has knowledge of resources for Social Determinants/Drivers of Health (SDOH), and able to advocate / negotiate systems for and with program participants.
• Advanced crisis intervention/treatment/management skills preferred.
• Proficiency in communication technologies (email, writing skills, cell phone, etc.).
• Highly organized with the ability to keep accurate notes and records and maintain effective workflow.
• Has strong organizational and communication skills.
• Language capacity is highly desirable.
• Experience with electronic medical records.
• Has reliable transportation and able to transport participants when needed.
• Valid MA driver’s license with acceptable driving record and current proof of insurance

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.