Behavioral Health Case Manager (LMSW/LMHC)

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

Position summary: The Behavioral Health Case Manager is responsible for ensuring high quality behavioral health interventions and services to patients of Apicha’s Primary Care Clinic to ensure access to and retention in care.

The major duties of the position include, but are not limited to:

Client Services and Direct Care –

• Provide proactive behavioral health case management to Apicha’s Primary Care Clinic patients including comprehensive assessment, reassessment, and individualized care plan development to ensure access to care and other services including communication with the multidisciplinary care team at regular intervals to ensure patients have positive health outcomes.
• Provide crisis intervention, stabilization, and brief counselling to Apicha’s Primary Care Clinic patients as needed.
• Coordinate and link patients with additional services (e.g., initiate and follow up on referrals to specialty care, entitlements, long term mental health and substance use treatment, community follow-up case management) as needed and report outcome to the multidisciplinary care team.
• Represent Apicha CHC to promote services and recruit patients specifically individual with low income and/or community of color including participate in events (e.g., tabling at community events) as needed.

Collaboration and Services –

• Act as liaison to between patients the multidisciplinary team to facilitate coordination of care and promote referrals to internal and external behavioral health providers.
• Response to telephone, e-mail, referral inquiries of services available at the Agency and other requests for information in timely manner.
• Work as a part of multidisciplinary care team and for continuous quality improvement (CQI) activities as a part of Department of Support Services.
• Participates internal and external meetings and trainings including assists as requested and appropriate.

Compliance –

• Maintains patient’s records in an updated (real-time), organized, and legible condition including completes and submits pertinent forms, reports, and summaries in a timely manner.
• Maintain accurate records of services rendered in all designated portals.
• Maintain accurate reporting in both electronic and paper record to ensure and meet all documentation and data reporting requirements of the center.
• Adheres to Apicha CHC policy and procedure as required that inclusive of NYC, NYS, and Federal requirements, as well as Apicha’ s Department of Support Services.

Qualifications

• Advance degree in mental health counselling or social work required.
• Two (2) years work experience in related field required. Experience may include verifiable internship and unpaid volunteer work.
• Licensure with LMHC or LMSW required within three (3) months of hire.
• UAS-NY certification required, within one (1) month of hire.
• Experience working with target populations strongly preferred, including but not limited to Individuals with serious mental illness, developmental disabilities, serious substance use disorders (SUDs), individuals at high risk of or living with HIV/AIDS, chronic illness, Asians and Pacific Islanders, LGBTQ+, and immigrants.
• Excellent written and verbal communication skills in English required.
• Excellent customer service skills to assist in resolving patients and/or providers concerns.
• Ability to use and adapt to various applications (Outlook, Word, Excel, PowerPoint, eCW, eICARE, AZARA, HCS, MAPP, Healthix, PSYCKES, etc.) required.
• Ability to work effectively in both a collaborative as well as individual setting.
• Ability to multitask and manage multiple projects in a stressful environment.
• Fluency in Spanish or one of Asian languages a plus.
• Ability to work flexible hours including some evenings and weekends required.

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.