Dental Office Specialist

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

Position Summary

We are seeking a customer-oriented and professional Dental Office Specialist for our Jackson Heights site. The successful candidate will be responsible for scheduling appointments, registering patients, completing insurance verifications, pre-authorizations and follow-up on dental inquires.

Job Responsibilities

Customer Service/Administraton Skills – greet all patients and provide basic orientation to the center and all available services.

• Referral/Emergency Referral – create and submit referral forms to all dental insurances.
• Responding to all dental related questions from patients – referral/emergency referral.
• Provide updated dental insurance changes to patient – fee schedule from PPO/HMO dental plans.
• Assist billing department – verify EOBs and claims.
• Training – keep an updated list of the dental insurance contact information.

Qualifications

• High School Diploma or GED equivalent with 2 years of working experience required. Some college education with 1 year of working experience preferred.
• Experience in hospital or community health center preferred
• Bilingual preferred (Spanish, Hindi, Bangla, Urdu)
• Knowledge of eClinicalWorks EMR is preferred.
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to communicate dental procedures and terminology with dental team and patient
• Engaged in learning and continuous quality improvement
• Excellent customer service skills are required
• Responsive and comfortable working in the fast-paced, high accountability environment.
• Demonstrated commitment to professional development.
• Ability to sit in front of computer long hours required. • Ability to work flexible hours including evenings and weekends

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.