Master Scheduler

NOW HIRING: OFFICE SCHEDULER

Absolute Health Professionals Inc.

Absolute Health Professionals Inc., a Florida nurse registry connecting clients with independent contracted caregivers, is seeking a dependable, detail-oriented Office Scheduler to join our team.

This position plays an essential role in helping clients receive consistent care while connecting caregivers with available assignments. We are looking for someone who takes initiative, communicates professionally, and follows through until scheduling needs are resolved.

The right candidate can manage multiple priorities, respond calmly to last-minute changes, and maintain accurate records in a busy office environment.

About the Position

The Scheduler coordinates client schedules, communicates with caregivers and families, fills open shifts, and keeps scheduling information current in AxisCare. This role requires active follow-up throughout the day to identify coverage gaps, address changes, and help prevent interruptions in care.

You will work closely with office staff, patient supervisors, and administration to match available caregivers with client needs, maintain continuity of care, and report scheduling concerns promptly.

Key Responsibilities

Coordinate Client and Caregiver Schedules

• Build and maintain accurate schedules based on client needs, caregiver availability, location, qualifications, and assignment requirements.
• Prioritize continuity of care by maintaining consistent caregiver assignments whenever possible.
• Confirm caregiver availability and acceptance before finalizing assignments.
• Review upcoming schedules regularly to identify open shifts, coverage conflicts, and potential scheduling problems.
• Coordinate assignments efficiently while considering travel distance and compatibility between caregivers and clients.

Fill Open Shifts and Manage Schedule Changes

• Contact available caregivers promptly to fill open assignments, call-outs, and last-minute coverage needs.
• Follow up consistently until coverage is confirmed or the concern has been escalated.
• Communicate changes promptly to affected clients, caregivers, and appropriate office staff.
• Follow company procedures when moving, adjusting, or removing shifts.
• Document the reason for every removed shift and record relevant communication and follow-up.
• Notify administration of unresolved coverage issues that could affect client care.

Monitor Authorized Hours and Scheduling Requirements

• Review authorized hours and applicable scheduling instructions for insurance clients.
• Help ensure available authorized hours are scheduled appropriately within authorization dates and limits.
• Identify unused hours, scheduling discrepancies, and authorization concerns.
• Coordinate appropriate schedule adjustments with clients and office staff.
• Follow approved caregiver rate guidelines and obtain authorization for exceptions.

Communicate Professionally

• Answer scheduling calls and messages courteously and efficiently.
• Maintain clear communication with clients, families, caregivers, and office personnel.
• Listen carefully to concerns, record relevant details, and direct issues to the appropriate team member.
• Set clear expectations about assignments, schedule changes, and follow-up.
• Remain respectful and solution-focused during urgent or challenging conversations.

Maintain Accurate Records and Reports

• Keep schedules, caregiver availability, assignment details, and scheduling notes current in AxisCare.
• Run and review reports covering open shifts, caregivers with zero or limited hours, unused authorized hours, visit history, and removed schedules.
• Contact caregivers with limited scheduled hours to verify availability and discuss suitable assignments.
• Update caregiver statuses and document outreach according to company procedures.
• Provide administration with weekly reports outlining progress, unresolved issues, and recurring scheduling challenges.
• Protect confidential client and caregiver information.

Qualifications

• Strong organizational skills and close attention to detail.
• Clear, professional telephone and written communication.
• Ability to manage competing priorities and follow through on outstanding tasks.
• Sound judgment and the ability to remain calm under pressure.
• Confidence using computers, entering information accurately, and learning new software.
• Dependability, punctuality, and a strong sense of accountability.
• Ability to work independently while communicating effectively with a team.
• Professional discretion when handling sensitive information.

Preferred experience: Healthcare scheduling, nurse registry operations, home care office support, staffing coordination, dispatching, or a similar position involving frequent scheduling changes. Experience with AxisCare is a plus.

What Success Looks Like

A successful Scheduler stays ahead of coverage needs, responds quickly when schedules change, and keeps clients and caregivers informed. Schedules are accurate, required documentation is complete, and unresolved concerns reach administration promptly.

We are looking for someone who is persistent when filling shifts, thoughtful when matching caregivers with clients, and accountable for completing follow-up.

Compensation: To be determined.

Work schedule and employment type: To be determined.

Office location and start date: To be determined.

How to Apply

Send us your résumé and a brief introduction describing your relevant experience. Please highlight any experience with caregiver scheduling, healthcare office operations, AxisCare, or managing last-minute staffing changes.

Join Absolute Health Professionals and help coordinate dependable care for the clients and families we serve.