Patient Access II / PRN / 6am - 6pm (Float Position)

About the Role

The Patient Access II PRN position at Wooster Community Hospital plays a critical role in ensuring a seamless and positive experience for patients as they enter the healthcare system. This role is responsible for accurately registering patients, verifying insurance information, and collecting necessary documentation to facilitate timely and efficient access to medical services. The position requires a strong attention to detail and the ability to handle sensitive patient information with confidentiality and professionalism. Working primarily during the 6 a.m. to 6 p.m. timeframe, the Patient Access II will collaborate closely with clinical and administrative teams to support patient flow and optimize operational efficiency. Ultimately, this role contributes significantly to patient satisfaction and the hospital’s ability to deliver high-quality healthcare services.

Minimum Qualifications

• High school diploma or equivalent required.
• Previous experience in patient registration, medical billing, or a related healthcare administrative role.
• Basic knowledge of medical terminology and healthcare insurance processes.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong communication skills and the ability to handle sensitive information confidentially.

Preferred Qualifications

• Associate degree or higher in healthcare administration or related field.
• Experience working in a hospital or large healthcare facility environment.
• Familiarity with insurance verification software and patient financial services.
• Certification in patient access or healthcare administration (e.g., Certified Patient Access Representative).
• Bilingual abilities to support diverse patient populations.

Responsibilities

• Register patients accurately and efficiently, ensuring all demographic and insurance information is complete and up to date.
• Verify patient insurance eligibility and benefits prior to service delivery to minimize billing issues.
• Collect co-pays, deductibles, and other payments as required, following hospital policies and procedures.
• Maintain patient confidentiality and comply with HIPAA regulations in all interactions and documentation.
• Communicate effectively with patients, families, and healthcare team members to resolve registration or insurance issues.
• Assist in managing patient wait times and flow by coordinating with clinical departments and scheduling staff.
• Document all patient interactions and transactions accurately in the hospital’s electronic health record system.

Skills

The required skills enable the Patient Access II to accurately and efficiently register patients, verify insurance coverage, and collect payments, which are essential for smooth patient intake and financial operations. Strong communication skills are used daily to interact compassionately and clearly with patients and healthcare team members, ensuring understanding and resolution of any issues. Proficiency with electronic health records and insurance verification tools allows the candidate to manage patient data securely and streamline administrative workflows. Attention to detail is critical in maintaining accurate records and compliance with healthcare regulations such as HIPAA. Preferred skills, such as bilingual communication and advanced certifications, enhance the ability to serve a diverse patient population and contribute to continuous improvement in patient access services.

8 hr shifts between 6a-630p

PRN- no set hours per week.