Patient Services Representative I

Join Wilmington Community Clinic!

Have you ever wanted to be a part of something bigger? Have you ever wanted to make a difference? At Wilmington Community Clinic, here you can. WCC provides quality, non-discriminatory primary care, mental health, dental and women’s health services to improve the health and well-being of all served – regardless of their ability to pay. We have served patients in and around Wilmington and Los Angeles for over 40 years. Our multi-generational impact makes us proud of the services we provide, and we put patient care front and center - it's The Wilmington Way!

Position Summary

The Patient Services Representative I is the initial point of contact for patients and visitors. This role performs basic reception, registration, scheduling and administrative duties to support clinic operations. The Level 1 Representative ensures a welcoming environment and provides high-quality customer services to every patient.

Compensation and Benefits

The compensation for this position is $22.00 hourly . WCC offers competitive salary and benefits including medical, dental and vision health insurance plans, 10 vacation days for first year employees, 12 paid holidays, sick leave, life insurance, a retirement plan, and an employee assistance program.

Education and Experience

• High school diploma or equivalent required; Associate’s degree or higher in Healthcare Administration or related field preferred.
• Experience a healthcare or medical office setting, with experience in patient scheduling and front desk operations preferred.

Essential Position Responsibilities

• Schedule, reschedule, and cancel appointments in accordance with clinic scheduling guidelines, maximizing provider availability and reducing patient wait times.
• Register patients and verify demographic information, ensuring accurate and complete data entry into the EHR.
• Identify and resolve basic scheduling conflicts and communicate changes to patients in a timely and professional manner.
• Greet and welcome all patients and visitors, providing a warm, courteous, and professional first impression of the clinic.
• Verify insurance information and collect co-payments or payments for services at check-in or check-out.
• Assist patients with program eligibility, including screening and enrollment in coverage programs, and help them navigate available resources.
• Respond to phone calls, emails, and other inquiries, providing accurate information regarding appointments, services, and clinic procedures.
• Enter patient information accurately and promptly into the EHR and related systems to support smooth clinical workflows.
• Maintain strict confidentiality of all patient records, ensuring compliance with HIPAA and organizational privacy standards.
• Collect, scan, and upload required documents into the EHR and assist patients with completing forms.
• Serve as a liaison between patients and healthcare staff, helping address concerns and ensuring patients receive appropriate support.
• Coordinate with clinical and administrative teams to support efficient patient flow and seamless service delivery.
• Adhere to all clinic policies, procedures, and regulatory requirements to ensure high-quality patient service.
• Complete other duties as assigned, supporting overall clinic operations.

Skills

• Strong interpersonal and communication skills, with the ability to interact professionally with patients, healthcare providers, and team members.
• Proficiency in using electronic health records (EHR) systems and other relevant software applications.
• Excellent organizational and multitasking abilities, with attention to detail and accuracy.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Ability to work in fast-paced environment and handle multiple tasks.
• Bilingual Spanish required.