Release of Information Tech - Associate

Under general supervision, responsible for receiving, reviewing, processing, and tracking requests for patient medical records.

• Serves as a HIM Ambassador and Patient Liaison by ensuring rights to health information including privacy and right of access while encouraging patient engagement in healthcare by providing easy and timey access.
• Serves as subject matter expert by providing guidance on privacy and disclosure matters.
• Monitors and manages multiple sources for incoming requests for information such as patient portal, fax, mail, e-mail, and in person.
• Reviews release forms to ensure state/federal rules and regulations are met prior to any release of health information.
• Answers calls received from patients and other requesters regarding requests for health information and status updates.
• Performs data entry for submitted request forms for health information into the Epic Release of Information (ROI) Module.
• Reviews, prepares, and scans ROI documents to include in EpicCare - the Electronic Medical Record (EMR).
• Researches and identifies the correct patient health information to be released in accordance with each request and according to federal and state rules and regulations.
• Locates patient health information from multiple source systems (Epic, Mosaiq, IDX, Piers, Harmony, etc.), locations, and formats (paper and electronic).
• Copies/prints/uploads health information from the Designated Record Set; processes billing for copies when applicable.
• Manages and prioritizes Release of Information requests into work queues based on type of request (patient, continuing care, insurance, disability, legal, workers comp, etc.) to maintain the state regulated turnaround time of 15 calendar days.
• Protects the privacy of patient information in accordance with HIPAA/State/Federal rules and regulations.
• Performs all other duties as assigned.
• Working knowledge of State and Federal rules and regulations governing the release of health information inclusive of HIPAA and the Privacy Rule.
• Working knowledge in more restrictive privacy and security regulations regarding the release of substance abuse, psychiatry, and genetic medical records.
• Knowledge of medical terminology, clinical documents, and electronic records applications.
• Strong customer service acumen and interpersonal skills to effectively work and communicate with both internal and external customers and respond to requests in a timely and respectful manner.
• Ability to maintain strict protocols of all confidential or sensitive information.
• Strong attention to detail and sound judgement required to ensure accuracy of the legal medical record.
• Proficient computer skills using Microsoft Office, database programs, and the Electronic Medical Record.
• Ability to work independently and meet turn around time and productivity standards.
• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.
• Performs all other duties as assigned.

EDUCATION:

HS Diploma or GED

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture .

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.