Administrative Assistant/Injection Scheduler

Job Title: Administrative Assistant - Injection Suite

Reports to: Administrative Manager

General Summary of Duties: The Injection Suite Scheduler is responsible for performing a variety of duties specific to the appropriate scheduling of procedures for high volume Physicians and Nurse Practitioners. Exceptional organizational skills and people skills are needed.

Principle Duties and Responsibilities

• Contact patients for scheduling, review of history and medications to determine and discuss any required preoperative testing or education.
• Ensure that all appropriate paperwork is completed prior to scheduling procedure.
• Ensure accuracy of patient registration and scheduling.
• Ensure correct codes and patient information is provided to facility booking offices.
• Appropriately coordinates number and length of cases booked.
• Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Ensure appropriate testing is performed prior to procedures including lab work, clearance from patient’s primary medical physician, etc.
• Contact insurance companies to obtain pre-authorization as required.
• Correspond with appropriate billing staff member regarding patient’s deductibles or payments due prior to surgery. Communicate billing information directly to patients.
• Communicate all necessary information to patients regarding arrival, pre-and post-op instructions and appointments required for their procedure.
• Key player in the training process for other Admins, Surgical Coordinators and front desk staff.
• Additional duties as assigned by the Manager to meet department needs.

Requirements

• High school diploma or equivalent
• Administrative and organizational skills to coordinate patient-care activities
• Excellent telephone manner and the ability to communicate effectively with patients, coworkers and other physician offices
• Excellent computer skills to accurately and efficiently assist in the running of a busy office, including; email, scanning and word processing
• Organizational skills to triage patients appropriately for required testing, visits, surgeries and other encounters
• Knowledge of MS Office and EMR systems/Practice Management Systems
• Ability to maintain confidentiality
• Attention to detail
• Must be able to travel to all sites if/when necessary.