Intake Coordinator

Join University Home Care Inc as an Intake Coordinator and play a vital role in connecting clients with the quality home care services they need. Based in Livonia, MI, you will be the first point of contact for new clients, managing intake processes efficiently while ensuring exceptional customer service.

Responsibilities

• Serve as the primary contact for incoming client inquiries and referrals.
• Collect, review, and process new client information accurately.
• Coordinate with clinical and care teams to schedule assessments and initiate services.
• Maintain detailed and organized client records in compliance with company policies.
• Communicate effectively with clients, families, and healthcare professionals to ensure smooth intake procedures.
• Collaborate with internal teams to support client onboarding and service delivery.

Requirements

• High school diploma or equivalent is preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to handle sensitive information with confidentiality.
• Previous experience in healthcare intake, customer service, or administrative roles preferred.
• Proficiency with Microsoft Office and electronic health records systems is an advantage.

Benefits

• Competitive hourly wage of $22.00 - $30.00, paid semi-monthly based on experience level.
• Health insurance coverage options.
• Paid time off and holiday pay.
• Supportive work environment focused on professional growth.
• Employee wellness programs and resources.

About the Company

University Home Care Inc is dedicated to providing compassionate, high-quality home care services to individuals in the Livonia, MI community and surrounding areas. Our mission is to enhance the quality of life for our clients through personalized care plans and a dedicated team of professionals committed to excellence.