Case Manager-Parkside location

ob Title: Case Manager Location: Washington, DC Organization: Unity Health Care Employment Type: Full-Time Salary: Commensurate with education and experience Reports To: Senior Director of Social Services

About Unity Health Care

Unity Health Care is dedicated to providing accessible, high-quality, and compassionate healthcare to the communities it serves. Our team works to address barriers to care and improve health outcomes by connecting patients with essential medical, behavioral health, and social services. Joining Unity Health Care means contributing to a mission-driven organization committed to supporting individuals and families with diverse and complex needs.

Position Summary

Under the supervision of the Senior Director of Social Services, the Case Manager supports individuals and families with complex social, medical, and behavioral health needs. This role focuses on addressing social determinants of health (SDOH), improving access to care, strengthening social functioning, and enhancing clients’ overall quality of life.

The Case Manager uses a person-centered, strengths-based approach to develop individualized case plans, connect clients with community resources, advocate for their needs, and coordinate services with interdisciplinary healthcare teams. The ideal candidate is compassionate, culturally responsive, organized, and experienced in working with vulnerable and at-risk populations.

Key Responsibilities

• Conduct outreach to educate clients about available social services and encourage engagement in medical care and case management.
• Build trusting relationships with clients using person-centered, strengths-based approaches and motivational interviewing techniques.
• Assess client needs related to housing instability, homelessness, substance use, HIV/AIDS, mental health, domestic violence, pregnancy, family challenges, and other social concerns.
• Develop and maintain individualized case plans that address identified needs and barriers to care.
• Assist clients with social needs that affect their health, well-being, and ability to access healthcare services.
• Provide advocacy, referrals, and connections to community resources, support networks, housing services, and health insurance enrollment programs.
• Conduct regular follow-ups to ensure clients successfully access and use recommended community resources and internal services.
• Support clients in following medical and behavioral health treatment plans.
• Apply crisis intervention skills when necessary and help resolve challenging client situations.
• Collaborate with interdisciplinary healthcare teams to coordinate services, communicate client needs, and develop solutions.
• Maintain accurate and timely documentation of client encounters, progress notes, and other required records in electronic health record systems.
• Assess eligibility for insurance coverage and other social service benefits and assist clients with applications as needed.
• Provide supportive counseling and psychoeducational groups, as appropriate, under the supervision of designated Social Services leadership.
• Maintain professional boundaries and confidentiality while demonstrating respect for clients’ cultural backgrounds, values, and individual circumstances.
• Participate in supervision, professional development, departmental meetings, health center activities, and agency events.
• Perform other duties as assigned.

Minimum Qualifications

Option 1: Bachelor’s Degree

• Bachelor’s degree in Social Work, Psychology, or a related Human Services field.
• At least three years of experience working in a community health or social services agency; internship experience may be considered.
• Previous case management experience required.
• Experience working with vulnerable and at-risk populations.
• Outreach experience and knowledge of community resources are preferred.

Option 2: Master’s Degree

• Master’s degree in Social Work, Psychology, or a related Human Services field preferred.
• At least two years of experience working in a community health or social services agency; internship experience may be considered.
• Experience working with vulnerable and at-risk populations preferred.

Knowledge, Skills, and Abilities

• Knowledge of social services and community resources in the District of Columbia.
• Familiarity with homelessness, housing assistance, and related support services.
• Strong written and verbal communication, interpersonal, and active listening skills.
• Ability to conduct effective client interviews, assess needs, and document observations accurately.
• Strong negotiation, advocacy, problem-solving, and organizational skills.
• Ability to manage a caseload, prioritize responsibilities, and meet documentation deadlines.
• Ability to collaborate effectively with interdisciplinary teams and community service providers.
• Knowledge of human behavior and experience supporting clients with complex needs.
• Proficiency in electronic health records and Microsoft Office 365 applications, including Word, Excel, PowerPoint, and Teams.

Professional Development: Clinical supervision is available for eligible employees pursuing licensure as an LGSW, LICSW, LGPC, or LPC.

Why Join Unity?

• Make a Meaningful Difference: Help individuals overcome barriers to healthcare and improve their overall well-being.
• Support Underserved Communities: Connect vulnerable and at-risk populations with essential healthcare and social services.
• Collaborative Team Environment: Work alongside healthcare professionals and community partners to coordinate comprehensive client care.
• Professional Growth: Participate in ongoing supervision and professional development opportunities.
• Licensure Support: Access clinical supervision opportunities for eligible employees pursuing professional licensure.
• Mission-Driven Work: Contribute to Unity Health Care’s commitment to accessible, compassionate, and patient-centered care.