Administrative Assistant

This position is Onsite. Our office is located at Prescott FlexCare Infusion Center, 312 N Alma School Rd Suite 10 Chandler, AZ 85224.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time. Assist with tasks as directed by leadership.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities

• Answers and re-routes incoming calls to the appropriate FlexCare staff members
• Makes outgoing calls to patients and/or caregivers
• Documents patient communications within our Electronic Medical Records
• Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient
• Greets and checks-in patients and visitors for their scheduled appointment time
• Completes patient check-out, payment processing, and patient scheduling
• Receives shipments and direct vendors when deliveries are scheduled
• Assist Clinic Manager in maintaining compliance with AZDHS and ACHC
• Provides administrative support to the Clinic Manager
• Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level
• Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations
• Assists patients with completing necessary forms and documentation
• Serve as primary point of contact when leadership is out of office
• Assist with tasks as directed by leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• CPR or BLS certification (or ability to obtain CPR/BSL certification within 45 days of hire)
• 2+ years in an administrative or office role
• Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Command of MS Office Word & Excel (Navigate through excel, open spreadsheets, basic formulas)
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications

• Customer service experience
• Experience working in a role where multi-tasking abilities were required

Soft Skills

• Ability to work independently
• Critical thinking skills
• Excellent written and verbal communication skills
• Strong patient facing communication
• Professionalism when handling patients
• Openness to continuous learning and professional development

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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