Patient Services Representative
How this pay compares
This posting states $17.05 an hour. Open patient access representative jobs in Illinois post a median of $22.88 an hour, the middle half $20–$24.76, across 110 jobs that state their pay, so this one is below the middle half of what they post. Patient access representatives employed in Illinois earn a median of $20.77 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Patient access representatives in Illinois: pay by town and employer
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 13.0 days · Still listed at 7 days 63.5%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.77x · Clicks 214
- How often these jobs state their pay: Jobs stating any pay 46.9% · Stating an hourly rate 41.8%
From every open job we read and every apply click on this site, as of 5 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
The Patient Services Representative is responsible for providing excellent patient service while handling inbound and outbound phone calls. This position serves patients by determining requirements, resolving problems,
fulfilling requests and maintaining our database.
Job Responsibilities
- Schedules dental appointments for General, Orthodontic, Pediatric and Oral Surgery
- Answers general patient queries
- Manages inbound and outbound calls in a timely manner
- Informs patients by explaining procedures, answering questions and confirming pricing
- Keeps records of all conversations in our call center database in a comprehensible way
- Answers questions related to patient insurance and determines eligibility
- Confirms patient appointments via outbound calls.
Performs other duties as assigned
Job Requirements
•Bilingual in Spanish is a plus
•Previous experience in a Call Center or Customer Support role is preferred
•Ability to provide outstanding Customer Service
•Strong verbal communication skills along with the ability to actively listen
•Ability to multi-task in a fast-paced environment
•Acts professionally and with integrity
Monday-Friday 9am-5:30pm, hybrid/remote
From United Dental Partners's job posting, checked 5 Nov 2026. The employer's own page is the final word on requirements and availability.
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About United Dental Partners
United Dental Partners hires dental staff and front-office staff in Illinois and Indiana.
Hires in Illinois, IndianaPay on its listings: 76.5% of its open jobs state an hourly rate
More open jobs at United Dental Partners
- General Dental Assistant
- Front Desk Agent$18–$20/hr
- Pediatric Dentist
- Pediatric Dental Assistant
- Dentist$150,000/yr
- Oral Surgeonup to $900,000/yr
More patient access, front desk and medical coding jobs
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