Back Office - Medical Assistant I (SB 570)

Job Summary

Medical Assistant works under the Clinic Manager to assist with maintaining efficient patient flow and quality care during clinic hours. The Medical Assistant works as part of a health care team including physicians, NP/PA’s, patient services representatives, medical records, health educators and social workers to provide comprehensive care in a non-judgmental manner. Unicare Community Health Centers is a federally qualified health center providing comprehensive patient-centered primary care services including medical, dental, substance abuse treatment, mental health and outreach services to low income, multiethnic, uninsured and underinsured populations.

Duties/Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

Provide back up support for the medical assistant team, which includes all functions of a medical assistant.

Assist with intake, financial screening, and set-up for patient visits.

Assist with the training of medical and lab assistants, and volunteer staff on health education, and laboratory. Assist in providing on-going supervision to same staff.

Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review.

Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.

Work with Manager to oversee dispensary logs and storage to maintain quality assurance.

Coordinate the inventory, ordering and supply stock maintenance of medical supplies.

Provide sick/vacation leave backup for other medical assistants.

Assists with daily and monthly quality assurance reviews including emergency kit check off.

Record and maintain the refrigerator and freezer temperature logs.

Order VFC vaccines.

Non-Essential Functions

As directed by the Clinic, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives

Professional Requirements

Adhere to dress code, appearance is neat and clean.

Maintain current license, registrations and/or certifications.

Maintain patient confidentiality at all times.

Report to work on time and as scheduled as attendance and punctuality is necessary.

Ability to work well with a multidisciplinary team.

Ability to problem solve and be self-motivated.

Maintain regulatory requirements, including all state, federal and local regulations.

Represent the organization in a positive and professional manner at all times.

Comply with all organizational policies and standards regarding ethical business practices.

Communicate the mission, ethics and goals of the organization.

Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills.

Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions.

Able to work independently with little or no supervision.

Qualifications

College education, high school diploma, or equivalent.

Completion of medical assistant training program required.

Phlebotomy certification a plus.

Minimum of three-year experience in an outpatient medical clinic or hospital, medical office setting.

Knowledge, Skills, and Abilities

Excellent people skills, with an ability to partner with a dynamic leadership team.

Possess personal qualities of integrity, credibility, and commitment to corporate mission.

Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities.

Maintain current knowledge of policies and procedures as they relate to safe work practices.

Follow all safety procedures and report unsafe conditions.

Ability to work with a diverse population.

Willing to work flexible hours, including evenings.

Must have reliable transportation and valid CA driver’s license and an insurable DMV record.

Must be self-directed and work productively with minimal supervision.

Ability to work effectively as a member of an interdisciplinary team

Demonstrated proficiency in using Microsoft applications such as Word, Excel, Access, Outlook

Knowledge of Electronic Health Records

Perform phlebotomy and basic laboratory duties.

Demonstrate the skills to provide age appropriate care to the clients of the clinic.

Demonstrate knowledge of the principals of growth and development over the life span and possess the ability to interpret information relative to the patients age related needs.

Bilingual English/Spanish required.

Physical Requirements and Environmental Conditions

Prolonged periods of sitting and working on a computer.

Pushing and pulling objects up to 25 lbs.

Frequent wrist, hand, and finger dexterity to perform fine motor function.

Position requires light to moderate work with 25 lb. maximum weight to lift and carry.

Full range of body motion requires twisting body, pushing, pulling, reaching, bending, stooping, and handling objects with hands and/or fingers, listening, talking, and/or hearing, and seeing.

Working Conditions

Non-Ionizing Radiation (microwaves)

Work Schedule

You will generally be scheduled to work each day Monday through Friday, with starting times each day varying between 8:00 a.m. and 9:00 a.m. and ending time between 5:00 p.m. and 6:00 p.m., as required to meet the operational needs of the company. There will be occasional Saturdays.

You will need to travel to other clinic locations as needed for cross coverage support