Patient Service Representative - Redondo Beach

Description

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their ability to pay or personal circumstance. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across the Westside of Los Angeles, Inglewood, the South Bay and everywhere in between. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

The patient service rep at the front desk:

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and appropriately triage calls.
• Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.
• Processes tasks in the EHR system daily.
• Provides additional backup administrative support as assigned.

Salary Range: $27.74 - $39.36 Hourly

Qualifications

Required

• Demonstrated work experience in front office reception in an allied healthcare setting.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
• Knowledge of policies and procedures regarding release of medical records.
• Strong verbal, written and social communication skills and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.
• Excellent problem solving and conflict resolution skills.
• Take initiative in providing excellent customer service to patients.
• Ability to stay composed when confronted by difficult patients or situations and respond professionally.
• Working knowledge of Microsoft Office, EHR/EDR and other computer programs.

Bilingual in English/Spanish preferred.