Patient Access Services Supervisor

Description

Admissions and Registration

Provide frontline leadership for Patient Access Services

operations across inpatient, outpatient, and emergency care settings. As the

Patient Access Services Supervisor, you will oversee daily registration,

admissions, insurance verification, authorization, and financial counseling

activities while managing staff performance, workflow coordination, and

operational efficiency. This role collaborates with clinical departments,

administrative teams, and revenue cycle partners to improve patient access processes,

strengthen registration accuracy, prevent denials, and support a positive

patient experience.

In this role, you will

• Supervise

daily patient access operations, including registration, admissions,

insurance verification, authorizations, financial counseling, and

point-of-service collections across assigned service areas.

• Coordinate

staff schedules, assignments, and staffing coverage to maintain efficient

operations and meet departmental service expectations.

• Monitor

registration accuracy, productivity, work queues, and documentation

requirements, providing guidance and implementing improvements to address

errors, incomplete accounts, and operational challenges.

• Lead

staff orientation, training, competency development, and performance

management activities, including coaching, evaluations, employee relations

matters, and recommendations for personnel actions.

• Support

financial screening and assistance programs for uninsured and underinsured

patients while monitoring point-of-service collection performance and

identifying opportunities for improvement.

• Collaborate

with clinical departments, physician offices, Patient Business Services,

Managed Care, Information Technology, and other operational partners to

resolve patient access issues and improve patient flow.

• Oversee

administrative activities, including payroll approvals, staffing

assessments, resource coordination, operational reporting, and

communication of departmental priorities and risks.

• Ensure

compliance with Medicare, Medi-Cal, commercial payer requirements, HIPAA,

regulatory standards, labor agreements, and organizational policies.

• Participate

in quality improvement, denial prevention, service excellence, and

operational initiatives that strengthen patient access performance, staff

effectiveness, and revenue cycle outcomes.

Salary Range:

$32.42 to $64.51 hourly

Qualifications

Required

• Bachelor's

degree in Healthcare Administration, Business Administration, Public

Health, or a related field, or equivalent education, training, and

experience.

• Three

or more years of experience in patient access, admissions, registration,

financial counseling, revenue cycle, or related healthcare operations.

• Knowledge

of patient registration, admissions, insurance verification,

authorization, and financial counseling processes.

• Supervisory

experience involving daily operations, staffing assignments, workflow

coordination, and employee development.

• Knowledge

of medical terminology, payer requirements, third-party reimbursement

practices, Medicare, Medi-Cal, commercial insurance guidelines, and

healthcare regulatory requirements.

• Customer

service skills when interacting with patients, families, physicians, and

multidisciplinary teams.

• Leadership

skills to coach employees, address performance issues, and promote

teamwork and collaboration.

• Analytical

and problem-solving skills with the ability to identify operational issues

and implement corrective actions.

• Effective

written and verbal communication skills when working with diverse

stakeholders.

• Proficiency

with electronic health record systems, registration platforms, scheduling

tools, and standard business software.

• Organizational

skills with the ability to manage multiple priorities and meet operational

deadlines.

• Knowledge

of labor agreements, workplace policies, and applicable human resources

practices.

Preferred

• One or

more years of experience performing lead or supervisory responsibilities.

• Certified

Revenue Cycle Representative (CRCR) certification.

• Certified

Healthcare Access Manager (CHAM) certification.

• Certified

Patient Account Representative (CPAR) certification.

• Healthcare

Financial Management Association (HFMA) revenue cycle certification.

• Experience

supporting hospital-based patient access operations in inpatient,

outpatient, and emergency care settings.

• Experience

participating in revenue cycle improvement, denial prevention, or process

improvement initiatives.