Access Supervisor, Patient Access Organization

Description

UCLA Health runs and operates over 300 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health.

This position is a fixed hybrid role and would require you to work onsite in Westwood, Tuesday- Thursday

This is a filter requisition, there are 2 open positions.

Salary Range: $73,000-$149,600

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or a related field, or relevant progressive leadership experience in a patient access organization.
• Five (5) years of progressively responsible healthcare operations, patient access, ambulatory operations, contact center, or related healthcare leadership experience. Proven ability to develop high-performing teams through accountability, coaching, engagement, and professional development.
• Three (3) years of direct supervisory experience leading frontline staff, with demonstrated professionalism, integrity, confidentiality, and emotional intelligence.
• Two (2) years of strong critical thinking and sound decision-making skills. Experience utilizing operational metrics and performance data to improve operational outcomes.
• Two (2) years of experience implementing operational or process improvement initiatives (via Lean, Six Sigma, or formal process improvement methodology), with project or change management experience.
• Two (2) years of ability and experience leading in a fast-paced, highly matrixed academic medical center or integrated health system, partnering with physicians, clinic leadership, and multidisciplinary teams.
• Two (2) years of experience supervising represented (unionized) employees.
• Lean certification (preferred)