Medical Assistant (MA)

This position is 35 hours per week.

Current schedule through 3/31/2027:

Monday: 8-1

Tuesday- Thursday: 8-6:30

Schedule 4/1/2027 and beyond:

Monday - Wednesday 8-4

Thursday 8-6

Friday 8-1

The Medical Assistant (MA) is responsible for educating people about health issues, improving community health and safety and increasing access to care. The MA will assist in program planning to alleviate or eliminate health disparities in the community and assist in emergency preparedness procedures and disaster relief efforts. The MA may fill different roles within the bureau including lab work, front office, scheduling, and assisting with patients.

Minimum Qualifications

• Certification from the State of Ohio for medical assisting
• Prior public health experience preferred.
• Must have a valid State of Ohio driver’s license, automobile availability, and liability insurance coverage that meets the Personal Vehicle Use Policy.

Essential Duties

• Provides direct care as ordered by the clinicians under general supervision.
• Identifies program objectives and formulates plans for service delivery.
• Under general supervision, administers treatment plans based on client needs.
• Disseminates educational materials to program participants and educational materials concerning treatment to patients.
• Refers clients to other public health agencies, social service programs, or medical specialists as needed.
• Document delivery of services, activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
• Under general supervision, delivers various complex public health services as part of the immunization program.
• Interviews and assesses clients to assist with determination of treatment needs.
• Reviews medical history to ensure proper service delivery.
• Continually reviews program operations and gives suggestions to DON for development or revision of new and existing service protocols as needed.
• Monitors and tracks usage of vaccine stock and medical office materials and orders as needed in a timely manner with supervision from Clinical Operations Administrator.
• Receives inventory shipments and updates records to reflect receipt of items.
• Operates and maintains health care equipment.
• May be required to assist service coordinators with day-to-day operations.
• Ensures that laboratory equipment is operating and kept in good condition.
• Assists with prior authorizations, patient RX refill requests and referrals.
• Greets and directs clients to appropriate areas in the agency.
• Performs monthly inventory of supplies and prepares reports of item usage in accordance with policy and procedure.
• Assists in executing grant requirements.
• Updates records to ensure accuracy and completeness.
• Ensures that all patient records are maintained in accordance with applicable privacy laws, policies, and procedures.
• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
• Maintains required licensure and certification.
• Assists with the delivery of in-house laboratory services.
• Establish positive, supportive relationships with participants and provide feedback.
• Properly enter client demographics, case notes, referrals, and resources into software systems.
• Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.
• Represents agency in the community and may be called upon to work events, which may be outside normal operating hours, pertinent to their program and/or the agency.
• Leads by example to promote a collaborative work environment.
• Prioritizes providing excellent customer service to internal and external clients.
• Demonstrates regular and predictable attendance.
• Adheres to the ethical principles of public employment.
• Works collaboratively and effectively with co-workers and management.
• Maintains effective communication with Health Commissioner, Directors, co-workers, and other staff.
• Completes all annual/required trainings.
• Attends and contributes to meetings, seminars, conferences, and other job-related training sessions.
• Maintains and increases knowledge and skills through attendance at meetings, conferences, seminars, and in-service trainings to stay current on public health issues and promote community awareness.
• Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
• Establishes and maintains cooperative and effective working relationships with employees, supervisors, directors, board of health members, other agencies, and community members.
• Responds to public health emergencies in accordance with local, state and national response plans using the incident command system.
• Performs any and all other related duties as assigned or directed in order to promote, further, and ensure the effective and efficient operation of the Tuscarawas County Health District.