Medical Scheduling Manager

Medical Scheduling Manager

Job Summary

The Medical Scheduling Manager is responsible for organizing and directing the daily activities related to the call center's operation.

Key Responsibilities

• Acting as an information source and answering the Medical Schedulers' questions, assigning tasks, following up, and giving instructions as needed.
• Attending to, following up, and resolving customer complaints and questions.
• Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
• Carrying out performance measurements, monitoring, and evaluation of all Medical Schedulers to improve efficiency.
• Compiling and maintaining lists of on-call and key schedules and personnel and ensuring that the Medical Schedulers can use all lists as required.
• Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.
• Preparing and directing schedules, monitoring attendance of Medical Schedulers; scheduling breaks and shifts as necessary.
• Communicating solutions, successes, and opportunities to the Director of Operations.
• Practicing and ensuring compliance with all True Health's policies and procedures.
• Ability to work well with people
• Ability to work under pressure
• Contributes to achievement of company objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Other responsibilities as assigned

Essential Functions

• Problem Solving
• Customer Service
• Verbal Communication
• Written Communication
• Leadership
• Professional Judgement
• Planning/Organizing
• Quality Control
• Adaptability
• Initiative
• Administration/Operations
• Managerial Skills

Minimum Qualifications

• Education:
• Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
• High School Diploma or equivalent, Required
• Experience:
• Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
• Minimum of 2 years of professional experience working in customer service, Preferred
• Bilingual in English, Spanish, or Creole, Preferred
• Licenses or Certifications: Not Applicable