Mobile Unit Coordinator

Department: Clinic

Position Type: Full-Time

FLSA: Non-Exempt

Job Summary

Join us and be a part of Trillium - a mission driven team committed to expanding access to high quality, compassionate care for everyone we serve. Under the direction of the Practice Manager, Advanced Practice Provider for the Mobile Clinic, and Facilities, the Mobile Unit Coordinator functions as a Patient Service Representative and Driver supporting mobile clinic operations. This role provides non-clinical support to patients, providers, and care teams while helping improve patient outcomes in a diverse and vulnerable population. Responsibilities include patient registration, scheduling, rooming support, coordination of services, and operation of a 40-foot mobile clinic.

Duties/Responsibilities

• Perform Patient Service Representative duties including patient registration, scheduling, check-in/check-out, and information gathering.
• Educate patients on insurance enrollment processes and verify coverage details.
• Enter and maintain accurate patient information in the electronic health record in compliance with HIPAA.
• Support care delivery on a mobile clinic with two exam rooms, including patient flow and basic care coordination.
• Drive and operate a 39–40 foot mobile clinic to designated service locations across the Greater Rochester and Southern Tier regions.
• Conduct daily vehicle checks and coordinate maintenance in collaboration with Facilities, including waste management and supply stocking.
• Ensure the mobile clinic is secure, alarmed, and properly set up at the end of each shift.
• Create and distribute monthly mobile unit schedules in collaboration with leadership.
• Coordinate and organize community outreach events, including vaccine, testing, and primary care initiatives.
• Maintain relationships with community stakeholders to support mobile clinic operations.
• Orient and support new mobile clinic team members.
• Complete accurate and timely documentation per organizational policies.
• Demonstrate teamwork and effective communication across departments and care teams

Miscellaneous

• Requires the ability and commitment to respect and support patients, other employees and visitors with various lived experiences.
• Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors and modeling them in the organization.
• Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
• Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
• Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.
• Other specific duties as assigned.

Required Skills/Abilities

• Understanding of electronic health records (EHR) systems required; Epic experience preferred
• Demonstrated ability to work effectively in a team environment
• Strong interpersonal and communication skills (written and verbal)
• Proficiency in computer systems and basic office software
• Valid, clean New York State driver’s license required and ability to operate the mobile clinic vehicle

Education and Experience

• Minimum 1 year of experience working in a medical office setting required
• Minimum 1 year of professional experience driving large mobile units required; Class B CDL license preferred
• Experience working in community-based healthcare settings preferred

Physical Requirements

While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs . Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.