Practice Administrator I - Women's Health

TriHealth Women’s Services is committed to providing compassionate, inclusive care for women at every stage of life. As part of Cincinnati’s largest network of Women’s Health providers, our collaborative, team‑based culture allows us to deliver exceptional and comprehensive care. We value every woman’s unique story and offer services ranging from adolescent gynecology and maternity to high‑risk obstetrics, infertility, and menopause support. Join us and help make a lasting impact on the health and well‑being of women in our community.

Bring your talents to TriHealth and discover a career where you can make a meaningful difference, grow with purpose, and feel truly valued.

Location: 10506 Montgomery Rd.

Schedule: Monday-Friday, day shift.

Benefits: https://careers.trihealth.com/what-we-offer/benefits *Please note: OPTIONAL positions are not eligible for TriHealth benefits*

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Job Requirements:

Bachelor's Degree in Business , Healthcare Administration or related field

*Equivalent experience accepted in lieu of degree

Must be proficient with computers

Excellent interpersonal skills

Excellent customer service skills including telephone etiquette

Must be flexible and adaptive to a changing environment

Experience working within an EMR such as Epic

4-5 years experience Professional Business

Job Overview

The Practice Administrator I for the Women’s Health service line provides operational leadership and oversight for three solo-physician practice locations: Finneytown, Kenwood, and Montgomery. This role is responsible for managing day-to-day operations across all three locations, supporting a provider team of 3 physicians and 2 nurse practitioners, and leading the team members who support these practices. The Practice Administrator ensures consistent operations, provider support, patient service, and team performance while recognizing the unique operational needs of each individual practice.

The Practice Administrator (PA) is accountable for the administration of new and existing practice locations within Women's Services. The PA assists, facilitates, coordinates, and oversees operations for practices, provides data for analysis of business growth and works on special projects as directed. They promote innovative and "best" practice operations to maximize the performance of multiple locations. This position collaborates with TPP/TriHealth leadership and TPP specialty departments leadership to ensure constant and consistent improvements are happening in the health and well-being of our patients through standardized practices, systems, safety, policies / procedures and assists in the implementation of the strategic plan. This individual understands the need to achieve overall TPP goals and objectives through the use of research, national benchmarking and performance improvement. They understand the needs of TriHealth and support the mission, vision, values, and Trihealth Way of leading and managing the organization.

Job Responsibilities:

Operations Management: Provides operational oversight and direction to the Practice. Regularly visible at the practice sites to ensures processes and activities are performed in accordance with policies and procedures in a professional, consisten

Business Growth and Development: Actively participates with one up and TriHealth leadership in strategic planning initiatives. This includes development of budget, consistently monitoring expenses and revenue, and providing directions when adjustments are

Relationship/Culture: Assures the implementation of corporate and specialty/department specific models of care, systems, policies, and cultural norms that deliver superior patient care and support the recruitment and retention of team members. Supervises

Interdisciplinary Collaboration: Communication throughout practices, peer groups, other management, providers and team members. Creates an open communication pathway for all to access. Willingness to be questioned as team members look for information on a

Provider Engagement: Supports coordination of provider onboarding processes. Becomes familiar with Medical staff requirements, practice start up processes, payer credentialing requirements including state license, DEA, CME, EPIC training templates, and p

Quality/Safety/Satisfaction: Collaborates with one up and managers to set goals, develop/implement initiatives, and systems that improve quality of care and patient safety.

Regulation: Demonstrates knowledge of regulatory standards and assures departmental compliance, payer needs, TH Compliance with billing and coding, TH Policies. (e.g. CMS, HIPAA, ODH, OSHA). Assures compliance with the Ohio Board of Nursing and other Stat

Other Job-Related Information:

Must be proficient with computers, have excellent interpersonal and customer service skills, including telephone etiquette.

Must be flexible and adaptive to a changing environment.

Direct Report FTEs = 10-15

Working Conditions:

Climbing - Occasionally

Concentrating - Consistently

Continous Learning - Consistently

Hearing: Conversation - Frequently

Interpersonal Communication - Frequently

Kneeling - Occasionally

Lifting <10 Lbs - Occasionally

Lifting 50+ Lbs - Rarely

Lifting 11-50 Lbs - Rarely

Pulling - Occasionally

Pushing - Occasionally

Reaching - Occasionally

Reading - Consistently

Sitting - Frequently

Standing - Occasionally

Stooping - Occasionally

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Walking - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals

• Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:

TriHealth Way of Leading

TriHealth Way of Serving

Transformation Change

Drive for Results

Build Organizational Talent

Leadership Tactics:

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.