Assistant Practice Manager

Position Summary

The Assistant Practice Manager (APM) is responsible for assisting the Practice Manager in the day-to-day operations of the dental practice, ensuring that proper procedures and protocols are being followed. The APM will help to ensure that the office is staffed with capable, trained, self-motivated team members and doctors, who understand and uphold the practice’s shared purpose and vision, as demonstrated by their actions. Additionally, the APM will have the full authority to act in place of the Practice Manager when not present.

Responsibilities

Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns

Works with Practice Manager on recruitment, training, onboarding, notes team development, retention, and performance management

Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits

Respond efficiently to patient and doctor needs and inquires

Ensure the delivery of quality dental care to patients

Ensures that all areas of the dental practice are customer-ready

Monitors schedule to effectively schedule staff

Assist Practice Manager with completion and submittal of HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheets

In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff

Resolve patient issues in accordance with company policies and procedures

Perform additional tasks as assigned to achieve practice/organization goal

Serves as on-sight HIPAA contact person

Audits daily follow up, tracks who is missing items daily

In an effort attract new patients and educate on specialty services, assists in marketing and practice promotion activities

Additionally, provides marketing support by serving as a media liaison, updates webpage and spotlights for social media

Take opportunities to learn from Practice Manager and should be able to perform all Practice Manager tasks

Participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Qualifications

Bachelor's or Associate's Degree preferred or equivalent combination of education and experience

A minimum of one year of experience in a dental or related field

2 - 3 years of supervisory/management experience in a dental or similar field

Knowledge of dental terminology

Knowledge of dental office procedures

Knowledge of insurance plans and claims processing

Knowledge of MS Office 365

Communication skills

Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results

Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects