Health Information Clerk

Position Summary

The primary purpose of this position is to maintain the patient medical records in an accurate and orderly manner, which is consistent with the policies and procedures established by the organization.

Job Responsibilities

• Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record.
• Interacts with requestors to identify medical records needed for patient care, review, billing, or release of information.
• Prioritize release of information requests, retrieves medical records from active and inactive and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures.
• Handles all requests and inquiries for patient health information whether received via mail, fax, phone, or in-person.
• Verifies the patient identity and confirms that the authorization is valid.
• Ensures the requesting party has a legal right to request a patient’s medical information.
• Provide excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
• Helps resolve customer service matters in a polite manner.
• Access computerized patient record and/or other computer systems for patient information needed for faxing and for other requestors of the medical record.
• Performs clerical tasks and chart assembly as needed.
• Monitor and process medical record and scanner/filer tasks Protect the confidentiality of patient’s personal, financial, and medical information.
• Enters data into the “release of information” log. Performs other duties as assigned.
• Assist QI department with chart audits from insurance companies.
• Updates Medical records transfer log.
• Request medical records from other doctor’s offices and hospitals, as needed.
• Scan medical histories, lab reports, and other incoming paperwork, denoting appropriate chart number on the items being filed in Electronic Records System.
• Receives and distributes incoming and outgoing interoffice mail and US postal mail.
• Receives and distributes all incoming faxes.
• Backup other sites as needed to account for shortages.
• Process subpoena request for medical records.
• HIPAA compliant
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma and one year of medical or general office experience preferred.
• Must be proficient with Microsoft applications.
• Strong interpersonal skills are necessary.
• Must have the ability to plan, organize and complete assignments.
• Must have a working knowledge of computers.
• Must have the ability to deal tactfully with hospital personnel and physicians.

Preparation and Training

Job duties require a high school education with additional specialized courses in medical terminology. Must have a working knowledge of billing codes, data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain a current NC drivers license for outside travel. Experience in HER (required).