Admissions Coordinator

We are seeking a highly organized, compassionate, and detail-oriented Admissions Coordinator to assist with and facilitate the admission process for prospective residents entering our long-term care facility.

The Admissions Coordinator will serve as a primary point of contact for residents, families, and facility personnel. This individual will be facilitating communication between departments, and ensuring that all admissions are processed accurately, efficiently, and in accordance with applicable federal, state, and facility regulations.

The ideal candidate will possess strong administrative and interpersonal skills, demonstrate knowledge of long-term care operations, and be comfortable working in a fast-paced healthcare environment.

Essential Duties and Responsibilities

• Admissions Coordination and Processing
• Ensuring Admissions Agreement forms are signed by residents/responsible party within the appropriate time frame.
• Completing QAPI reports
• Providing insurance education when requested to residents and families.
• Verify new resident eligibility.
• Coordinate and manage the admission process from initial referral through resident arrival as needed.
• Receive, review, and process incoming referrals from hospitals, rehabilitation centers, community providers, and other referral sources as needed.
• Maintain accurate and up-to-date admission records and referral tracking logs.
• Referral Management and Business Development
• Follow up on pending referrals and maintain communication with prospective residents and their families as needed.
• Monitor referral activity, admission conversion rates, and census opportunities.
• Assist with facility tours and provide information regarding available services, accommodation, and admission requirements.
• Insurance and Financial Coordination
• Verify insurance coverage, eligibility, and benefit information.
• Assist with verification of Medicare, Medicaid, Managed Long-Term Care (MLTC), Medicare Advantage, commercial insurance, and private-pay arrangements.
• Coordinate with the billing and business office to ensure appropriate financial documentation is obtained.
• Communicate coverage limitations and financial responsibilities to residents and their designated representatives.
• Customer Service and Family Relations
• Serve as a professional and welcoming point of contact for prospective residents and their families.
• Explain the admission process, facility services, policies, and expectations.
• Respond to questions and concerns in a timely, courteous, and professional manner.
• Provide compassionate support to families navigating the transition from hospital or home to long-term care.
• Promote a positive first impression of the facility and uphold its standards of customer service.

Required Knowledge and Competencies

The successful candidate should demonstrate knowledge and/or experience in the following areas:

• Long-term care, skilled nursing facility, or healthcare admissions operations.
• Medicare, Medicaid, Managed Long-Term Care, Medicare Advantage, and commercial insurance.
• Admission agreements, financial documentation, and resident rights.
• HIPAA privacy and confidentiality requirements.

Preferred Qualifications

• Previous experience working in a skilled nursing facility or rehabilitation center.
• Knowledge of the Patient Review Instrument (PRI), SCREEN, and PASRR processes.
• Experience coordinating admissions from acute-care hospitals.

Core Competencies

• Professionalism and accountability
• Compassion and customer service
• Effective communication and interpersonal skills
• Time management and multitasking
• Attention to detail and accuracy
• Regulatory awareness and ethical decision-making
• Teamwork and collaboration

An Equal Opportunity Employer