Behavioral Health Crisis Training Specialist

Learning and Development Specialist

Job Summary

The Learning and Development Specialist plays a critical role in building organizational capability and supporting workforce development at The Centers. This position is responsible for facilitating training sessions, managing learning systems, developing content, and supporting strategic L&D initiatives that advance the organization's mission and cultural values. Reporting to the Learning and Development Manager, the L&D Specialist ensures that team members across all service areas have access to high-quality training, development resources, and compliance education that enables them to reach their full potential in serving our community.

Essential Duties and Responsibilities

Facilitate and Support Training Sessions

Deliver assigned trainings including new hire orientation and other organizational programs (e.g., BLS, QPR, CPI,etc.) as needed

Facilitate leadership and staff development sessions with engaging, learner-centered approaches

Provide general program support for training initiatives across all service areas

Adapt facilitation style to diverse audiences and learning needs

Manage Learning Systems and Administrative Processes

Serve as the primary point of contact for Relias LMS tasks, including enrollments, troubleshooting, and reporting

Maintain accurate training records and generate compliance reports for leadership

Prepare training materials and ensure quality and accessibility of all learning resources

Coordinate training logistics including scheduling, room reservations, invitations, meals, and technology setup

Monitor learner progress and follow up on completion requirements

Develop and Maintain Learning Content

Create and update courses, training materials, and e-learning modules in Relias LMS

Adapt existing content to meet evolving organizational needs and compliance requirements

Collaborate with subject matter experts to ensure content accuracy and relevance

Design engaging learning experiences that support diverse learning styles

Ensure all content aligns with The Centers' culture and values

Support L&D Projects and Initiatives

Assist with implementation of organizational learning priorities and cultural initiatives

Collaborate with the L&D Manager on project-based work to enhance workforce development

Support the rollout of new learning programs and organizational development efforts

Contribute to continuous improvement of L&D processes and systems

Participate in cross-functional teams to advance organizational goals

Other Non-Essential Duties and Responsibilities

Support organizational events and initiatives that promote learning and development

Assist with onboarding and orientation program improvements

Participate in professional development activities to stay current with L&D best practices

Other duties as assigned

Qualifications

Education:

Bachelor's degree in Human Resources, Education, Organizational Development, Instructional Design, or related field required

May substitute additional experience for degree

Experience:

Minimum 2-3 years of experience in training delivery, instructional design, or learning and development

Experience with learning management systems (LMS), preferably Relias

Experience in healthcare, social services, or nonprofit organizations preferred

Demonstrated experience facilitating training for diverse audiences

Experience developing e-learning content and training materials

Skills

Strong facilitation and presentation skills with ability to engage diverse learners

Proficiency with learning management systems, e-learning authoring tools, and Microsoft Office Suite

Excellent organizational skills with attention to detail and ability to manage multiple priorities

Strong written and verbal communication skills

Ability to work independently and collaboratively as part of a team

Customer service orientation with problem-solving mindset

Cultural competence and commitment to diversity, equity, and inclusion

Understanding of adult learning principles and instructional design methodologies

Project management skills and ability to meet deadlines

Commitment to The Centers' mission and values

Expected Outcomes

Improved Training Capacity and Learner Experience

Increased availability and quality of training sessions, reducing scheduling bottlenecks

Improved learner engagement and satisfaction with training programs

Reduction in compliance gaps through timely and effective training delivery

Enhanced Operational Efficiency in L&D

Streamlined LMS administration and reporting processes

Ensured timely compliance tracking and accurate data management

Efficient coordination of training logistics and resources

Expanded Learning Resources and Organizational Capability

Development of new and updated training content that supports workforce growth

Alignment of learning initiatives with organizational goals and strategic priorities

Enhanced organizational compliance and adherence to regulatory standards

Working Conditions

This job operates in a professional office environment with occasional travel to various Centers locations for training delivery. While performing the duties of this job, the employee is regularly required to speak and hear and is frequently required to sit for extended periods of time. The employee may be required to stand for extended periods during training facilitation. Routine work outside of normal business hours may be required to accommodate training schedules across all shifts and locations.

Disclaimer

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.