Pharmacy Manager, Acute Care & Cancer Center Operations

Provides strategic, operational, and clinical leadership for inpatient pharmacy services supporting acute care, Cancer Center clinical operations, the Medication Resource Center (MRC), hematology, oncology, transplant, pulmonary, diabetes and endocrinology, and other specialty populations. This full-time, exempt manager oversees daily operations, regulatory compliance, workforce management, health system technology, and approximately 23 direct-report pharmacists.

The role works closely with the Cancer Center and Critical Care leaders to support inpatient clinical operations and collaborates with multidisciplinary partners - including nursing, physicians, Willow, medication safety, supply chain, pharmacy clinical services, and peer pharmacy leaders - to implement new therapies, address regulatory mandates, enhance technology, and support clinical expansion.

The regular schedule is Monday through Friday during day-shift hours, with flexibility required for team meetings, operational support, leadership meetings, and staffing needs.

The manager also participates in an after-hours and weekend on-call rotation with other pharmacy leaders. Success in this role requires a self-motivated, supportive, organized, detail-oriented team player who can work independently, communicate effectively, and demonstrate proficiency in Microsoft Word, Excel, and PowerPoint.

Operational Leadership & Resource Management

• Direct day-to-day inpatient pharmacy operations, ensuring safe, efficient, medication use and medication preparation.
• Monitor service quality, productivity, medication availability, and customer service metrics while driving continuous process improvement.
• Manage staffing plans, scheduling, workload balancing.

Workforce Development & Engagement

• Supervise, coach, and develop direct report pharmacists (approximately 23 FTEs)
• Oversee recruitment, onboarding, training, competency assessments, performance evaluations, development plans, cross training, and succession planning.
• Foster an engaged, accountable culture aligned with organizational H.E.A.R.T. values.

Regulatory Compliance & Safety

• Serve as the designated lead for USP <800> and NIOSH hazardous drug compliance, overseeing risk assessments and hazardous drug workflows.
• Ensure perpetual readiness for Joint Commission surveys.
• Provides timely investigation and resolution for medication incidents via corrective action plans with multidisciplinary partners.

Clinical Program & Service Expansion

• Pharmacy operational lead for rollout of new treatment models within areas of responsibility (e.g., oncology, cell & gene therapy, investigational drugs, DEB-TACE, infusion services).
• Participate in assessment of the operational impact, staffing models, inventory requirements, and safety considerations for emerging clinical programs.

Technology & Epic/Willow/Beacon Governance

• Act as the operational pharmacy lead for Epic Willow, Beacon treatment plan development, and clinical decision support enhancements.
• Partner with Willow to validate and implement optimized medication-use and medication-preparation workflows

Typical Measures of Success

• Patient Safety & Quality: Flawless regulatory compliance, successful audit readiness, and positive patient safety outcomes.
• Operational Efficiency: Optimized productivity, workflow standardization, and effective management of supply chains and drug shortages.
• Workforce & Culture: High employee engagement, strong retention rates, and effective talent development.
• Strategic Execution: On-time implementation of project Go Lives, clinical program support, technology adoptions (Epic/Willow/Beacon), and positive stakeholder collaboration.
• Bachelor’s degree or Ph.D. in Pharmacy required
• RPH certification from the state of Texas required
• 2+ years hospital staff pharmacist experience preferred
• 20 hours of training in compounding sterile products accredited by the Accreditation Council for Pharmacy Education or the American Society of Health-System Pharmacists preferred