Front Desk Coordinator – Outpatient Healthcare

Front Desk Coordinator – Outpatient Healthcare

Location: Tampa, Florida

Employment Type: Full-Time

Be the First Point of Care

Tampa Family Health Centers is seeking dependable, patient-focused Front Desk Coordinators to support our outpatient health centers throughout Hillsborough County.

This is more than a traditional receptionist position. Our Front Desk Coordinators work in a busy healthcare environment where they interact with patients throughout the day, manage incoming calls, coordinate appointments, verify patient information, collect payments, and help keep clinic operations moving efficiently.

If you enjoy helping people, can stay organized while managing multiple priorities, and are comfortable working in a fast-paced environment, this may be a great opportunity for you.

What to Expect in This Role

We want candidates to have a clear understanding of the position before applying.

As a Front Desk Coordinator, you can expect to

• Work directly with patients throughout your shift
• Manage a high volume of patient interactions, phone calls, and administrative tasks
• Check patients in and out accurately and efficiently
• Schedule, reschedule, and confirm appointments
• Verify demographic and insurance information
• Collect and document patient payments
• Work within an electronic health record (EHR)
• Protect confidential patient information
• Communicate professionally with patients who may be frustrated, concerned, or experiencing barriers to care
• Work closely with clinical and administrative team members
• Adjust priorities throughout the day based on patient and clinic needs
• Maintain professionalism during busy or challenging situations
• Travel or float between Tampa Family Health Centers locations when operational needs require

Success in this position requires reliability, flexibility, patience, accuracy, and strong customer service skills.

Essential Responsibilities

• Welcome and assist patients in a professional, respectful, and courteous manner
• Complete new and returning patient registration
• Verify and update demographic, insurance, and contact information
• Obtain insurance documentation and accurately upload information into the EHR
• Schedule, reschedule, confirm, and coordinate patient appointments
• Answer incoming calls and route messages appropriately
• Collect and accurately document patient payments
• Assist patients with required forms and registration documentation
• Communicate applicable policies and procedures to patients
• Maintain accurate appointment and front-office documentation
• Coordinate with providers, clinical teams, and other departments to support patient flow
• Protect patient privacy and follow HIPAA requirements
• Follow organizational policies, accreditation standards, and applicable regulations
• Support daily front-office operations and changing clinic needs
• Provide a positive patient experience, even during high-volume periods

What We're Looking For

This position may be a strong fit for you if you:

• Enjoy working directly with people
• Have strong customer service skills
• Are comfortable communicating with patients in person and over the phone
• Can remain calm and professional during difficult interactions
• Are comfortable working at a steady, fast pace
• Can manage multiple responsibilities without losing attention to detail
• Understand the importance of attendance and dependability in a patient-care environment
• Are comfortable learning new systems and processes
• Can receive feedback and adapt to changing priorities
• Enjoy being part of a team
• Are willing and able to float between health center locations as needed

Required Qualifications

• High school diploma or equivalent
• Minimum of one year of customer service experience
• Basic computer proficiency
• Ability to accurately enter and update information electronically
• Strong verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to work in a fast-paced, patient-facing environment

Bilingual Spanish/English is preferred.

Healthcare Experience Is a Plus

Previous experience in a medical office, outpatient clinic, community health center, dental office, hospital registration, patient access, medical scheduling, or other healthcare setting is preferred but not required.

Candidates with strong customer-facing experience in other fast-paced environments are also encouraged to apply.

Skills for Success

• Reliability and consistent attendance
• Strong attention to detail
• Professional communication
• Patient-focused customer service
• Ability to multitask and prioritize
• Comfortable handling frequent phone and in-person interactions
• Ability to maintain confidentiality
• Problem-solving skills
• Flexibility and adaptability
• Ability to work effectively as part of a healthcare team
• Willingness to learn and accept feedback

Work Environment

This is an on-site, patient-facing position in an active outpatient healthcare environment.

The role requires regular use of computers and phones, frequent interaction with patients and staff, and the ability to sit, stand, and walk throughout the workday.

Because our health centers work together to meet patient and operational needs, Front Desk Coordinators must be comfortable floating to other locations when needed.

Benefits & Rewards

Tampa Family Health Centers offers a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and long-term career goals.

• Generous Paid Time Off (PTO) plus personal day
• 7 paid company holidays
• Affordable medical insurance with multiple plan options
• $0 copay for eligible employee medical visits and diagnostic testing at TFHC locations when enrolled in a TFHC medical plan
• Discounted pharmacy services through TFHC pharmacies when enrolled in a TFHC medical plan
• Dental insurance with $0 employee-only premium
• Low-cost vision insurance
• Employer-paid Basic Life and AD&D insurance
• Employer-paid Long-Term Disability insurance after eligibility requirements are met
• Voluntary Short-Term Disability coverage
• Optional additional Life and AD&D coverage for employees and eligible family members
• Optional Accident, Critical Illness, and Hospital Indemnity insurance
• 401(k) retirement plan with employer contribution after eligibility requirements are met
• Employee Assistance Program (EAP) with confidential counseling and work/life support for areas such as childcare, elder care, financial concerns, legal questions, and other everyday needs
• Student loan refinancing and financial wellness resources
• Optional pet insurance
• Access to benefits support for questions regarding coverage, claims, providers, and plan options

Public Service Loan Forgiveness

As a nonprofit healthcare organization, employment with Tampa Family Health Centers may support eligibility for the Public Service Loan Forgiveness (PSLF) Program for employees with qualifying federal student loans.

Eligibility is determined by federal program requirements, including employment status, loan type, repayment plan, and qualifying payments.

Build Your Career in Community Healthcare

Our Front Desk Coordinators play an important role in connecting patients with the care they need. You will be one of the first people our patients interact with and an important part of creating an organized, respectful, and welcoming healthcare experience.

If you are dependable, adaptable, comfortable in a fast-paced environment, and motivated by helping patients , we encourage you to apply.

Apply today and help us make every patient interaction count.

Please note that employee's initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional Mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employees assigned work location.