Staffing Coordinator

The typical schedule for this position will be 8:00 am to 4:30 pm with days varying and availability including weekends. This position will also participate in an on-call rotation.

Job Summary: Under the direction on the Clinical Services Supervisor, the IHS Staffing Coordinator is responsible for ensuring PACE participants are receiving their IHS services according to their plan of care (POC) by coordinating the schedules of IHS employees/caregivers. The coordinator will assign caregivers to PACE participants daily, organize efficient driving routes, ensure clear communication, and that the IHS employees/caregivers are following the assigned schedules and providing services as per the orders.

Duties & Responsibilities:

Attended Interdisciplinary Care Team (IDT) and plan of care (POC) daily meeting.

Schedule IHS services for all PACE participants. Respond appropriately to needs as identified by the IDT.

Coordinate IHS services for PACE participants so that they are timely and with highest level of operational efficiency.

Prepare caregiver schedules and modify, cancel or reschedule as needed. Be able to adapt to unanticipated changes based on participant needs and IDT decisions, make adjustments, and communicate those changes to the appropriate affected personnel in a timely manner

Review and audit daily visits and prepare reports.

Model and promote good customer service by maintaining positive relationships with PACE participants and their families, caregivers, colleagues and staff throughout the organization.

Maintain adequate records for IHS services, and ensure established policies and procedures are communicated and followed.

Report all issues promptly with possible solutions to Management.

Perform other duties as assigned.

Qualifications & Requirements:

One year previous scheduling, administrative experience preferred

Prior us of electronic medical records system (EMR), use of scheduling software