Pharmacy Manager (PIC)

Under the direction of the Chief Pharmacy officer, Pharmacy Manager/PIC is responsible for providing supervision and direction of pharmacy operations by managing pharmacy staff (pharmacists, technicians, clerks, and all other ancillary staff), maintaining compliance with all Federal and State laws, as well as regulatory requirements. Responsible for day-to-day operations of medication dispensing and ensuring inventory management is accurately monitored from a quality, cost, and safety perspective.

Benefits

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Flexible Spending Account
• Succession plans & growth within

Qualifications/Licensure

Education

• Pharmacist degree (PharmD or Bachelor) from an accredited school of pharmacy.
• Registered/licensed by the California Board of Pharmacy, current and clear license.
• Prior experience as a pharmacist-in-Charge/Manager or equivalent preferred.
• A minimum of three years of pharmacist experience in a retail pharmacy setting.
• Clinical expertise in specialty pharmacy desirable, particularly in HIV and Hepatitis B & C is preferred.
• Bilingual English/Spanish preferred (read, write, speak)

Responsibilities

Performs a combination, but not necessarily all, of the following duties:

• Registered as pharmacist-in-charge for the clinic’s in-house pharmacy, assists in maintaining and managing the St. John’s pharmacy, according to approved standardized procedures and laws pertaining to the practice of pharmacy.
• Assist the Chief Pharmacy Officer with the development and implementation of pharmacy strategic initiatives in growing the business through “gold standard” customer service, customer retention, and new customer enrollment.
• Provides supervision and direction of the pharmacy services or functions, including drug distribution, drug education, pharmacist clinical activities, retail business expansion, performance measurements, regulatory compliance, employee development and multi-disciplinary team development.
• Able to supervise and manage a safe and efficient clinic-owned outpatient pharmacy by checking prescriptions for accuracy, efficacy and safety; able to discuss alternative therapy options with prescribing providers, troubleshoot problems in daily operations, and provide courteous and appropriate medication counseling to patients.
• Manage the pharmacy staff and oversee the day-to-day operations of the pharmacy department.
• Oversees the work of all pharmacists and pharmacy technicians including hiring, disciplinary action, scheduling, team building, performance evaluation, etc.
• Assures all pharmacy staff are appropriately trained to perform necessary functions.
• Analyze, organize, and prioritize work accurately while meeting deadlines.
• Provide clear and concise instructions to staff Pharmacists and Pharmacy technicians.
• Participate in various clinical programs that improve the quality of life of our patients, enhance our patient’s adherence to therapy, and communicate with providers when applicable regarding status of patient’s therapy’s appropriateness.
• Comply, maintain, and provide oversight of 340B requirements for eligible patients, replenishing inventory and special billing conditions.
• Promotes Pharmacy Services in all organization areas to ensure the effectiveness of the 340b program reach to all eligible patients and to deliver the value of our savings to all clinic patients by selecting, training, monitoring, assigning duties, providing performance feedback, provide recognition, and ensuring diversity awareness, also by continuously communicating with the providers in the clinic and in other clinics, and by conducting interceptions with the patients in the clinic.
• Ensuring compliance of 340B program by taking all measures to stop diversion and Duplicate discounts and ensuring that the savings are being directed only to eligible patients.
• Carries the "Pharmacist in Charge" title with the board of pharmacy, Preparing the pharmacy daily for any unannounced Board of pharmacy Audits by ensuring Pharmacy, Pharmacist and Technicians Licenses are valid and active, and ensuring all invoices, prescriptions' hardcopies are filed right, and that all aspects of audit are always in compliance of laws and regulations of the state board of pharmacy.
• With the support of the Chief Pharmacy Officer and compliance team prepares the pharmacy and ensures compliance for any HRSA, OSV, OPA, County, and Joint Commissions audits or any kind of audit.
• Performing periodic self-audits to the pharmacy prescription transactions to ensure that all claims are abiding with the 340B program and state regulations.
• Ensuring Hazardous waste and expired medications are being treated accordingly with the local, State and Federal Regulations
• Produces Self-evaluation reports or any other reports requested from Chief Pharmacy officer.
• Ensuring the Process of returning non picked up prescriptions to stock are being done in a timely manner ensuring inhibition of any third party insurance Fraud.
• Providing patient Care to patients by processing and accurately dispensing orders, administering immunizations, counseling patients and maintaining confidential information, controlled medication and required documentation.
• Educating his/her technicians on the proper procedures of typing new orders and verifying information entered before submission, billing accurate claims to third party insurance, proper techniques in filling prescription to ensure accuracy of medications being filled and encouraging his technicians and clerks to meet all patients' expectations of customer service in a timely manner accordingly with organization guidelines.
• Monitoring and training staff pharmacists ensuring all State laws and 340B program aspects are being followed, delegating some tasks to him/her as well as to technicians.
• Ensuring ratio of technicians per pharmacists is being followed accordingly with State Laws
• Will Follow any State approved programs that maximizes Pharmacist Clinical roles upon Physicians' Standing orders or Collaborative agreement. Creates and fosters an environment centered on health care compliance execution. Actively communicates, trains, and guides the processes for completion and follow-up on compliance initiatives to Pharmacy associates. Implements compliance initiatives and priorities and monitoring compliance execution by others. Ensures appropriate operational execution of billing procedures, HIPAA compliance and adherence. Utilizes auditing processes to identify compliance issues and implement processes for improvement.
• Demonstrates sound financial management skills, ensuring claims are being submitted correctly.
• Oversees Purchase Requisitions and Wholesaler Orders Submitted efficiently monitoring inventory flow process to identify merchandise that need to be ordered. Ensures proper execution of inventory flow processes. Monitors and evaluates the facility to identify and address problems with inventory flow.
• In co-ordination with Chief Pharmacy Officer will attend to the staffing needs of the pharmacy, assist in scheduling associates based on pharmacy needs, give clear feedback to assist Chief Pharmacy Officer in the annual evaluation of pharmacy associates.
• Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals. Pursues the achievement and meaningful goals. Leverages resources and talent to achieve organization goals. Ensures others are held responsible for achieving expected results. Prioritizes and balance time, actions, and projects to ensure accomplishment of results. Monitors progress and redirects efforts when goals change, or results are not met.
• Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Identifies and takes steps to improve adaptability and continuous learning capabilities in own organization.
• Network internally and externally, builds trusting, collaborative relationships and alliances with others, inside and outside of the organization. Relates to others in an accepting and respectful manner, regardless of their organizational level, personality or background. Promotes a team-based work environment that respects, embraces, and values diversity in others.
• On annual basis, or whenever required by the Chief Pharmacy officer, Administration, or by licensing and certification agencies, complete an inventory reflecting items as well as prices.
• Responsible for review of expiration dates and removal and return of medication near expiration to manufacturers or suppliers as usually and customarily accepted.
• Ensure Clinic used Medication and med rooms are being supplied accordingly and in a timely manner. Oversees the Home Deliveries batches and ensures compliance in all these aspects.
• Control expenses on Clinic use meds, Vaccines, IUDs…etc. making sure budget is controlled and no waste of St. John Savings are incurring.
• Has strong understanding and ability to use pharmacy software for preparing prescriptions, maintaining medication profiles, and creating pharmacy analysis reports.
• Understand and facilitate communication to pharmacy staff regarding eligibility requirements, verification, and formulary information with the different payer and funder sources that St. John’s works with, such as Fee-for-Service Medi-Cal, Managed Care, Commercial, Exchange, Medicare, Sliding-fee-Scale, Ryan White AIDS Drug Assistance Program (ADAP), My Health Los Angeles (MHLA), and other applicable programs on behalf of St. John’s patients.
• Review and verify new and refill prescriptions issued by authorized prescribers to assure accuracy and clinical appropriateness.
• Answer questions and provide drug/therapy information to patients and providers with regards to drug interactions, side effects, dosage, and storage of pharmaceuticals.
• Function as primary resource in handling patient’s clinical and non-clinical questions from routine to complex, while ensuring a high level of customer service and maximizing productivity.
• Handle physician-related calls of clinical and/or non-clinical nature in a fast-paced, high-volume work environment.
• Assist Chief Pharmacy officer in achieving financial performance targets in pharmacy.
• Collect patient-specific data for prescription and billing processing, including but not limited to third party payers, delivery preferences, allergies, and additional information as required or requested when appropriate.
• Accept and provide resolution to patient complaints, as well as other St. John’s employees and communicate to appropriate management staff members (e.g., Chief Pharmacy officer, COO, HR), in addition to documenting according to St. John’s and department policy when appropriate.
• Attend meetings, trainings, and other work-related events as needed; and
• Other duties may be assigned or may be modified as business needs dictate.