Community Health Worker-Floater

POSITION SUMMARY

The Community Health Worker Floater (CHW) will work across LA County in several program areas throughout the year to fill in for grant funded program staff on leaves of absence, vacation, unexpected attrition, or other exigencies as they arise. Administrative supervision (i.e. timesheets, professional development, performance evaluation) will be provided by the Grants Manager – Programs, while day-to-day programmatic supervision will be provided by the manager of whichever grant program they are covering at any given time. CHW may assist with a variety of concerns impacting individuals and families, including but not limited to, the control and prevention of chronic conditions or infectious diseases, behavioral health conditions, and need for preventive services. Additionally, CHW services can help patients receive appropriate services related to perinatal care, preventive care, sexual and reproductive health, environmental and climate sensitive health issues, oral health, aging, injury, and domestic violence and other violence prevention services. CHWs tend to be members of the community they are serving and have a larger component to link health and social services for patients. Community Health Workers (CHW) provide a broad range of services focused on improving the lives of individuals, families, and communities through providing meaningful, culturally relevant connections to healthcare and healthcare-related services, which address the Social Determinants of Health (SDOH) on par with the provision of general and specialty medical services. CHWs service is informed through the lived experience of the CHW and their families, social circles, and communities.

Benefits

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• SEIU Union (if applicable)
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

Qualifications/Licensure

• Bachelor’s Degree or equivalent experience
• Two years of relevant experience.
• Bilingual (preferred).
• Knowledgeable with EHR- Electronic Health Record (Required)
• Flexibility to work evenings and weekends as needed for community events.
• Reliable transportation and flexibility to travel between Clinics if needed.
• Maintains personal appearance when interacting with patients, staff and physicians.
• Must be able to cope in a “fast pace” environment
• Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management
• Community Health Worker
• Substance Use Disorder Counselor (Registered)
• Substance Use Disorder Counselor (Certified)
• Peer Support Specialist (may be SUD or Mental Health)
• Domestic Violence Counselor
• Anger Management Counselor

Responsibilities

Performs a combination, but not necessarily all, of the following duties:

• Outreach and Engagement – includes street, community, and online outreach to inform and educate community members and institutions about St. John’s and partner agency’s services and supports, and to engage individuals and families relative to those services.
• Health Education – provide education to individuals, families, and communities surrounding general and specific health conditions and services to include, but not limited to, diabetes, heart/coronary disease, pulmonary disease, hypertension, HIV/AIDS, hepatitis, sexually transmitted infections, substance use disorders, mental illness, and the social determinants of health and how addressing these helps to improve overall medical and psychological well-being. Community Health Worker II will provide a higher level of education to paraprofessional staff in various disciplines.
• Screening and Linkage to Care – conduct various brief screenings with individuals and families to determine service needs and provide linked referrals with warm handoffs to services within St. John’s and in the community, ensuring services are those most culturally relevant to the individual/family.
• Assessment and Service Planning – assess individuals and families using approved tools to measure whether the SDOH are sufficiently addressed. Create individual and family service plans and document service needs, action plans, and progress on meeting SDOH necessities. Community Health Worker II will provide a deeper level of assessment using clinically intensive tools such as PHQ-9, GAIN-SS, Columbia Depression Scale, Beck Depression and Anxiety Inventories, and others.
• Case Management, Care Coordination, and System Navigation – assist individuals and families in identifying the most culturally competent and relevant services in relation to the service plan, whether internal to St. John’s or within the community, and provide direct linkage, warm handoff, and follow up on all referrals wherever possible. Ensure appropriate communication between all medical and psychosocial service providers, both internal and external, to coordinate clinical and logistical needs in order to best serve patient outcomes.
• Peer Support, Education, and Advocacy – provide individual support in the form of lay counseling to assist patients in managing their health and psychosocial service goals and action steps, may include appointment reminders, assisting with transportation, attending appointments with the patient to act as a cultural mediator with service providers, teaching how to navigate the larger service network within St. John’s and in the larger community.
• Training – develop and deliver various trainings surrounding health conditions and SDOH to St. John’s staff, community partners, and the general medical and social service systems.
• Responsibility to Team – actively support assigned team/department by participating in and supporting all team/departmental initiatives, proactively communicating with supervision, meeting assigned goals and objectives, and committing to embracing process improvement initiatives.

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• Responsibility to Organization – actively support SJCH by consistently meeting St. John’s Mission, Vision, and Values; modeling positive interactions with patients, staff, and community; keeping informed of internal (e.g., policies and procedures) and external (e.g., legal or political matters) which may affect business.
• Additional Duties – as assigned.
• For Grant Funded Positions – if position is grant funded, grant specific duties which may be in addition to the above are attached with employee attestation herewith.