Behavioral Health Care Manager

What it means to be a Behavioral Health Care Manager with Us

We value our families we serve, our communities and our team members. As a BHCM, you will support children and adolescents through assessment, care coordination, and ongoing behavioral health management. This role partners closely with an interdisciplinary team and a psychiatric consultant to ensure young patients receive timely, effective, and integrated care. These duties are performed in accordance with federal, state and local regulations along with established priorities and procedures of the practice.

Our Mission

At our offices, we do our best each day to provide high quality, compassionate health care to the families in our communities, treating each child as our own. Our staff and providers strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.

Benefits that Matter!

• Paid Time Off
• Matching 401K
• Annual Merit Increases
• Mental Health and Counseling Programs
• Dental and Orthodontic Coverage
• Vision Insurance
• Health Care with Low Premiums
• Short-term Disability
• Access to Virtual Health & Wellness

What a day looks like as a Behavioral Health Care Manager

• Conduct pediatric behavioral health assessments (in-person or via telehealth).
• Develop and update individualized care plans for children and adolescents.
• Coordinate services with providers, schools, community agencies, and family supports.
• Communicate with families via phone, telehealth, and secure messaging.
• Collaborate with a psychiatric consultant and clinical team on pediatric cases.
• Maintain accurate documentation in the EHR.

Duties and Responsibilities

• Support the mental and physical health care of patients on an assigned patient caseload. Closely coordinate care with the patient’s medical provider and, when appropriate, other mental health providers.
• Screen and assess patients for common mental health and substance abuse disorders. Facilitate patient engagement and follow-up care.
• Provide patient education about common mental health and substance abuse disorders and the available treatment options.
• Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
• Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
• Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
• Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g., problem-solving treatment or behavioral activation) as clinically indicated.
• Participate in regularly scheduled (usually weekly) caseload consultation with the Psychiatric Consultant and communicate resulting treatment recommendations to the patient’s medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.
• Document patient progress and treatment recommendations in EHR and other required systems so as to be shared with medical providers, Psychiatric Consultant, and other treating providers.
• Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the Psychiatric Consultant and who may need more intensive or more specialized mental health care.
• Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).
• Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.

Requirements

Qualifications

• Bachelor’s degree in Social Work, Psychology, Counseling, or related behavioral health field.
• Minimum 2 years of experience in pediatric behavioral health, mental health, or case management.
• Experience may include social work, counseling, or other behavioral health roles (licensure not required).
• Ability to effectively use phone, telehealth, and virtual communication tools.
• Working knowledge of computer applications; prior experience with electronic medical records preferred.
• Knowledge of pediatric mental health conditions, community resources, and trauma-informed care.
• Ability to speak, read and write effectively.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Working Conditions & Physical Requirements

• Must be able to work in a confidential, professional remote setting when using telehealth.
• Indoor, temperature-controlled, smoke-free environment.
• May at times work under stressful situations.
• Handicapped accessible.

Pay is determined by years of experience as well as location(s) of the office. We hope that you find this position as an exciting opportunity and look forward to the potential of speaking with you!