Patient Services Representative - PRN - Per Diem - Float

Shift: PRN needed to cover Monday-Friday 8:00am-4:30pm

Location: Central/South Offices Float

The Patient Service Representative is a key position in our imaging centers that greets patients and registers them for their procedures at the front desk. The role performs all clerical duties necessary to register and process patients so imaging studies can be performed and billed correctly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Register patients by collecting/verifying patient demographic information, insurance data and referring physician information as well as meaningful use

Achieve accurate and complete data entry of each patient

Check insurance eligibility

Calculate deductibles and coinsurances

Collect and post co-pays, coinsurances and balances

Daily data entry/computer work

Keep accurate journal sheets of all payments posted

Schedule appointments. Explain studies, procedures and preps to patients

Answer the telephone, fax reports, request and release images

Contact referring physician offices as needed

Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations

Print and/or scan documents into patient accounts

Keep the work area stocked, orderly and clean

Release images to patients when necessary

Communicate information to radiologists, technologists, patients and referring physician office

Regular attendance

Punctuality and regular attendance

All other duties as assigned

QUALIFICATIONS

Experience in an administrative healthcare position preferred

Good computer skills, proficient keyboarding and data entry skills

Working knowledge of insurance and billing functions a plus

Knowledge of medical terminology and anatomy a plus

Excellent communication skills

High school diploma or equivalent

Detail oriented and ability to multitask in a busy work environment

Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone)

Ability to communicate verbally and in writing with patients, their family members and coworkers

Physical Demands of the Position – The position requires sitting for 75% of scheduled shift along with standing, walking, reaching and lifting. Use of a computer keyboard, computer mouse and telephone is required for 80-90% of scheduled shift.Working Conditions – The position is in an indoor office setting in close proximity to coworkers. There is daily interaction with patients, patients’ family members, coworkers and vendors.