Home Care Coordinator / Client Services / Office Manager

Why You'll Love Working Here

• Strong Earning Potential: Earn $24–$30/hour plus achievable, performance-based bonuses that reward your impact.
• Great Place to Work® Certified: Join a supportive, highly collaborative culture.
• Daily Variety: No two days are the same, spanning office management, relationship building, and caregiver leadership.
• Purpose-Driven Work: Directly impact the lives of local seniors and the caregivers who support them.
• Opportunity to Grow: Develop your skills and take on greater responsibility as the business expands.

What You'll Do

Office Operations & Caregiver Management

• Master Scheduling: Oversee complex daily schedules to ensure reliable, high-quality client care.
• Team Development: Lead caregiver recruitment, onboarding, training, and performance reviews.
• Build Relationships: Foster a positive environment to drive caregiver engagement and retention.
• Compliance & Efficiency: Maintain highly organized records meeting all state regulatory requirements.

Client Services & Relationship Management

• Family Liaison: Serve as the primary, empathetic point of contact for clients and their families.
• Problem-Solving: Resolve scheduling conflicts, urgent care updates, and family feedback with speed and professionalism.
• Client Retention: Proactively identify opportunities to improve client satisfaction.

Who You Are

• Highly Organized: You balance competing priorities seamlessly in a fast-paced environment.
• Resourceful Problem-Solver: You take initiative, think on your feet, and drive practical solutions.
• Empathetic Leader: You balance deep human empathy with accountability and results.
• Excellent Communicator: You build instant trust through strong written and verbal skills.
• Engaged team member: You actively contribute to a positive, supportive workplace culture, which is essential to success in this organization.

Qualifications

• Experience: 1+ years in home care, caregiver or client services management, healthcare administration, scheduling, medical office management, home health, or hospice (transferable high-initiative coordination experience considered).
• Tech Savvy: Proficient in Microsoft Office (Word, Excel, Outlook). Experience with WellSky is a major plus.
• Education: Bachelor’s degree preferred, or equivalent career experience showing deep operational competence.
• Core Values: Unconditional professional integrity, strong work ethic, and a positive, team-oriented attitude.

Benefits & Perks

• Financial Flexibility: 401(k) retirement plan and Pay on Demand.
• Health & Wellness: FSA, HSA, and the iWELL Wellness platform.
• Insurance Options: Life insurance, short-term/long-term disability, critical illness, and accident coverage.
• Lifestyle Perks: Paid Time Off (PTO), paid sick leave, pet insurance, and prepaid legal services.
• Discounts & Travel: Mileage reimbursement for business travel and extensive retail/entertainment employee discounts.

Ready to Lead?

Apply today by submitting your resume and a cover letter explaining why you are the ideal fit to drive operations for Senior Helpers Eastside!

About Senior Helpers Eastside

We are an independently owned and operated franchisee of SH Franchising, LLC, doing business as Senior Helpers®. Since 2005, Senior Helpers has been a leading franchisor of in-home senior care businesses, with locations across the country.

Our services range from specialized care for individuals with chronic conditions to companionship and assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life of our clients, their families, and our employees.

Senior Helpers Eastside is proud to be an equal opportunity employer. We prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, and local laws.

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