Behavioral Health Care Manager

Function

The Behavioral Health Care Manager is the hub of the Collaborative Care Model (CoCM) team for children and adolescents referred by pediatric and family primary care partners. This role manages a registry-based caseload, tracks symptoms over time, coordinates psychiatric case review, and keeps the referring provider informed through closed-loop communication.

Organizational duties & responsibilities

• The primary responsibility of all staff is to ensure safety and well-being of all RE/ Re-group clients.
• Supports the mission, vision, and values of RE and Re-group. Facilitates and adheres to the agency and licensure code of ethics, policies and procedures.
• Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
• Supports and facilitates positive interaction with clients, staff, families, and community partners by exhibiting both in office and in the public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and an awareness and sensitivity to cultural and other differences in others.
• Exhibits effective communication skills, including proper use of agency communication systems.
• Participates in appropriate professional development programs to attain and maintain competency.
• Effectively manages financial and physical resources to achieve the mission of RE and Re-group.
• Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE/ Re-group.

Essential duties and Responsibilities

• Receive and triage referrals from pediatricians, family primary care providers, FQHCs, RHCs, hospitals, EMS, schools, DCBS, and community partners by acuity and need.
• Enroll children and families in CoCM workflows and maintain a registry of active patients, including screening scores, follow-up dates, and care plan status.
• Administer and track standardized measures such as PHQ-A, GAD-7, ASQ or C-SSRS, and CRAFFT, and flag patients who are not improving.
• Prepare and lead weekly systematic case review with the psychiatric consultant; relay treatment recommendations to the primary care provider.
• Complete outreach within 24 to 72 hours after crisis, EmPATH, ED, EMS, or hospital discharge events, with follow-up at 7 and 30 days and longer when indicated.
• Provide brief, evidence-based interventions and care coordination by telehealth, phone, and in person.
• Arrange warm handoffs to outpatient therapy, medication management, SUD services, peer/family support, and community resources.
• Send closed-loop updates to referring providers consistent with consent, HIPAA, and 42 CFR Part 2.
• Re-engage families after missed appointments and address barriers such as transportation, technology access, and caregiver strain.
• Document all CoCM time and contacts accurately in the EHR to support billing and grant reporting.
• Support partner onboarding and training on referral workflows and CoCM roles.
• Collect and submit data for monthly DPH reports and participate in CQI meetings.

Working conditions/environment

• Shift is generally Monday – Friday, but hours will vary based on the needs of the client(s).
• Holidays, weekends, and extra hours may be required.
• Intense, unpredictable population with the possibility of verbal and physical aggression.
• Fast-paced environment with a need for quick decisions to deal with any crisis that may arise.
• Traveling throughout the week to meet with clients, families, and/or community partners in home and/or school settings, as well as out-of-town meetings.
• Primary work setting is within the assigned program and could be in community settings, including the client's home and school.
• Maintains a positive, professional attitude contributing to a supportive work environment.

minimum job requirements

Education

Master's degree in a behavioral health field, or a Kentucky license or associate license (CSW, LPCA, MFTA, or RN).

Experience

Experience in community based program, 2 years of behavioral health experience with children, adolescents, or families.

Specific Skills and

requirements

Must be at least 21 years of age.

Strong leadership and organizational skills.

Excellent communication and conflict resolutions skills.

Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint and any other applications used by the organization or regulatory agencies.

Valid Driver’s License and insurability.

Ability to understand and relate to the needs of clients from diverse backgrounds.

Ability to read, write and converse in English.

Successful completion of pre-employment drug screen.

Successful completion of a background screening.

Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.

Specialized Licenses or trainings

Maintains 40 hours of Annual Training through Relias or other appropriate sources

Maintains at least minimum training for licensure.

Attends all assigned trainings specific to job assignment.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs. The employee is occasionally required to climb, balance or run. Specific vision abilities required by this job include close vision, distance vision, peripheral vision.

Supervisory REquirements

Master’s level, licensed behavioral health professionals in their day-to-day functions as assigned.

This position is eligible for our full-time employee benefits package, which includes a generous 401(k) plan with immediate vesting and dollar-for-dollar matching up to 6%, paid leave, health/dental/vision, and other competitive benefits!

The pay range for this position is $60,000 - $65,000 annually.

This position may be a hybrid in-office/telehealth role for individuals who consistently meet productivity expectations.

Additional Benefits for Licensed Clinicians

• Professional development assistance
• Company-paid clinical supervision
• Company-paid licensure fees
• Company-paid licensure exam fees
• Company-paid licensure exam preparation
• Licensure application submission assistance